Telehealth is a promising development. It may help address barriers to care, such as (1) insufficient numbers of providers, (2) inadequate transportation options, (3) long distances and travel time required to get to healthcare providers, and (4) concerns about confidentiality and stigma for patients needing behavioral health services. Telehealth may also give patients more control to determine when, where and how they access benefits, thus increasing access to patient-centered care. However, regulations, including those that govern reimbursement, have lagged behind the pace of telehealth, posing barriers to the delivery of telehealth services. That may change because of the COVID-19 pandemic.
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