There is a simple problem to providing access to justice (A2J) to people who cannot afford the market rates for lawyers: Lawyers cost too much. Conversely, there is a simple solution: provide legal advice and services at a rate anybody can afford, maybe even free. There it is. Boom! Problem identified and solution nailed. You’re welcome.
Now for the more substantive heavy lifting. How do we deliver legal services at an affordable rate? Well, “we” as lawyers not are so good at this. But “we” as disembodied chatbots? Amazing at it.