Cybersquatters, typosquatters, parody domain names, look-alike URLs and competitors purchasing others' keywords-these are the kinds of developments posing threats to brands online. Here are 11 protection tactics.
In 1997, if you had a domain name and a registered trademark for your brand, you were in good shape. In 2007, it takes more to protect a brand on the Internet owing to two key developments. One, the definition of “brand” has expanded to include things that aren’t necessarily trademarkable (such as the names of your key personnel). Second, brands are at risk from being used (and abused) by cybersquatters and others in ways that weren’t foreseeable a decade ago. To quote Aragorn in
The Lord of the Rings: The Two Towers, “Open war is upon you whether you would risk it or not.”
Actually, the attack on your brands has been underway for years. But it is about to erupt into a full-scale brand war. Now is the time to act. Here are steps you can take to protect your brands online.
Step 1: Know Your Brands
Brands in the Internet age are more than product and service offerings. Consider the results of a survey by branding consultancy Landor, in which the top brands for 2006 were as follows: Google, Las Vegas, iPod, YouTube, eBay, Yahoo!, Target, Oprah Winfrey, Sony and NFL.
As you can see, brands include company names, destinations, sports leagues and people’s names. Your brands are whatever the public uses to identify you. But the survey is not perfect. I would argue that the top brands include not “Las Vegas” but “Vegas,” not “Yahoo!” but “Yahoo,” not “Oprah Winfrey” but “Oprah.” At least not exclusively. If your brand is two words, then your brand portfolio may also include each of the words individually (“Oprah” and “Winfrey”).
Questions to ask are: How do people find you? How do they find your firm? What do they call you? What are the names of your products and services? The names of your key people? These are your brands. You are your brands. You have to know what your brands are if you’re going to protect them.
Step 2: Register Your Brands as Top-Level Domain Names
Registering multiple domains is cheap insurance to protect against possible confusing or infringing use. That is why you should register your brands as domain names in all of the generic top level domains (gTLDs)—including .com, .net, .org, .biz, .info, .us and .ws. Also, you should register domains in the name of your company using the exact same contact information for each domain.
Step 3: Register Your Brands as Country-Specific Domain Names
Do you have offices, employees or clients in more than one country? Or are you planning to? If so, consider registering domain names in those countries as well. There are many country domain names, with different rules for who qualifies as a domain name registrant. Some country domains, such as Tonga’s “.to” are the functional equivalent of gTLDs, with registration open to all. Others, such as the European Union’s “.eu,” have more strict requirements about who qualifies as a registrant.
Step 4: Register Misspelled Domain Names
The longer a domain name is, the more ways there are to misspell it. A five-letter domain name has about 100 common misspellings. Misspellings occur primarily in three ways: (1) a user mistypes the name, (2) a user mishears the name and thinks it’s spelled differently, and (3) cybersquatters, typosquatters and phishers register look-alike domain names in an attempt to confuse users.
- An example of a domain name typo is www.amazon.com (correct) versus www.amaxon.com (“x” substituted for the adjacent “z” on a QWERTY keyboard). “Sticky key” typos are also in this category, such as www.amazonn .com (two “ns”), as are omitted characters, such as wwwamazon.com (missing the first dot). Amazon owns all of the misspelled domain names mentioned above.
- An example of a misheard domain name is Ohio’s Universal Tube & Rollform Equipment Corporation, which had the misfortunate (or fortunate, depending on how you look at it) Web site www.utube.com. Then YouTube launched its video-sharing service at www.youtube.com, and when Google purchased YouTube for $1.65 billion in October 2006, traffic to www.utube.com skyrocketed. YouTube ended up purchasing the utube.com domain name for $29 million.
- An example of a look-alike domain name is www.G00GLE.com (with zeros where the letter “Os” should be). You can imagine how banks and other financial institutions could be targets of phishing schemes involving look-alike domain names.
Since the bad guys already know how to pick “good” misspelled domain names, DomainTools came out with its
Domain Typo Generator tool to level the playing field for Web masters. Of course, the Domain Typo Generator can be used for good or evil. Now that it exists, it’s even more important for brand owners to use it and to register misspellings.
Step 5: Monitor Your Domain Names
It’s not enough to register your domain names, you have to monitor them. Monitoring services such as Mark Alert from
DomainTools will alert you when someone registers a domain name with any term or phrase in it that you specify, including parody and commentary domain names (such as www.walmartsucks.org) and any misspelled domain names that you might have missed previously. You also need to keep your existing domain name registrations current—as Microsoft foolishly failed to do by letting MSNHotmail.com expire—because expired domains will promptly get snapped up by cybersquatters.
Step 6: Register and Monitor Third-Party URLs
Many popular Web services, including MySpace, FeedBurner and BlogSpot, allow users to choose brandable URLs, which could include your brands. Because these services are highly ranked by Google, you could find your brands in highly ranked search results for URLs that are not under your control. For example, you’ll see that
myspace.com/google is not under the control of Google, and
feeds.feedburner.com/pepsi is not under the control of Pepsi. According to MySpace’s terms and conditions, accounts may not be transferred or sold, but there is an arbitration provision in case of disputes. If MySpace accounts were transferable, then you would see more brand cybersquatting on MySpace. On an interesting note, because dispute resolution policies are in place,
Barack Obama was able to gain control of a MySpace page that was using his name.
Step 7: Buy Keywords on Google and Yahoo
Like it or not, the courts have ruled that competitors can purchase each other’s keywords on paid search services such as Google AdWords and Yahoo Search Marketing (formerly Overture). Yahoo’s policy states: “Advertisers sometimes bid on search terms that are the trademarks of others. For bids on search terms in Yahoo! Search Marketing’s Sponsored Search service, Yahoo! Search Marketing requires advertisers to agree that their search terms, their listing titles and descriptions, and the content of their sites do not violate the trademark rights of others.” In contrast, Google’s policy states: “As a provider of space for advertisements, please note that Google is not in a position to arbitrate trademark disputes between the advertisers and trademark owners. As stated in our Terms and Conditions, the advertisers themselves are responsible for the keywords and ad content that they choose to use.”
In short, Google lets you bid on competitors’ trademarks as keywords, and Yahoo does not, but there are likely brands as keywords on all of the pay-per-click (PPC) search engines. Google is number one for a reason, and so far the courts have backed it up. So what’s it worth to you for your site to be found when people search for your brands? What percentage of your Web traffic comes from search engines (dominated by keywords) versus direct access (dominated by domain names)? Analyze your site statistics, and you’ll likely conclude that you have no option but to purchase your own brands as keywords.
Step 8: Don’t Game Google
Don’t think that you can use search engine optimization (SEO) or other tricks alone to improve your standing with Google. If you try to trick Google, then you run the risk of having your organic search results demoted (graylisting) or removed entirely (blacklisting). So if Google says that paying for other sites to link to your site is a bad thing, you may have to listen, at least until a viable competitor to Google steps up.
Step 9: Monitor Related Web Sites
Keeping track of your own Web sites—and those of your competitors—is a process, not an event. Remember, you need to keep track of what brands are being marketed by whom and how. There are some Web-based services that allow you to track URLs and get e-mail updates, but all of those I’ve tried stink.
For Windows, the best monitoring program is
WebSite-Watcher by Martin Aignesberger, and a good starter program (without e-mail notifications) is
UpdatePatrol (formerly DeltaSpy) by Bitberry Software. For the Macintosh, you can try
Subscriber 1.1 and
Changes Meter 1.3 .
Step 10: Register Your Trademarks
The basic rule for trademarks is that you should use what you register and register what you use. I put trademark registration nearly last on this list only because, while it is important, it should be just one part of your overall brand protection strategy. Although having a registered trademark will certainly help. Trademark owners prevail in the majority of Uniform Domain-Name Dispute-Resolution Policy (UDRP) arbitration proceedings, and the Anticybersquatting Consumer Protection Act (ACPA) allows trademark owners to bring a civil action. You can, however, register 100 domain names for the cost of the filing fees for one UDRP proceeding.
And what is a trademark? It is anything that you use to identify your products and services with your company—including your company name, product names, service names, logos, taglines, sounds, colors, domain names and some things that the USPTO hasn’t yet encountered. For example, now that Web content is distributed via blogs and feeds, favicons (the “favorite icon” files that appear in the menu bar, bookmark window and elsewhere) become important for branding syndicated content and may be considered trademarkable.
Step 11: Ignore the Box
It is not enough to think outside the box because there is no box in the coming brand wars. The only way to keep up is to keep up. Here are some of the hot issues to consider today:
- ICANN is planning to introduce more generic domain names. Trademark owners should be prepared to register new domain names for all of their brands.
- A practice known as “domain tasting” allows cybersquatters to test domain names for five days, under the standard grace period at the beginning of a domain registration. This is a shady practice that should be banned.
- Misspelled domain names are often sold at domain auctions. It may be cheaper to buy back your domain names than to fight to get them back.
- Domain name research equals domain intelligence. Many people are monitoring domain name registrations to get advance notice of new products. Anyone wanting to keep a product launch secret until it launches needs to be clever about how they register their domain names (using non-company DNS servers and taking advantage of private or proxy registrations).
- Search engine arbitrage makes PPC advertising more difficult for small companies. When someone engages in search engine arbitrage, they are taking advantage of a value gap for certain keywords, sending traffic for those keywords to their own sites, where they then place other ads. The presence of search engine arbitrage makes PPC campaign bargains hard to find, and it makes managing PPC campaigns for small companies more difficult. You might consider outsourcing your PPC campaigns to a company familiar with search engine arbitrage and related issues.
- Consider adding your brands as meta tags on your site because the courts say that your competitors can do likewise.
- Google bombing can temporarily promote your site. Whether you like it or not. This is another reason to monitor search engines daily. Highly publicized instances of Google bombing included tying the search phrase “miserable failure” to pictures of President Bush and “greatest living American” to comedian Stephen Colbert.
- Your brands may also be in use in virtual worlds such as
Second Life .
Register, Monitor, Trademark, Repeat
I have been thinking about this article for months. Every time I tried to complete it, it needed to be updated. By the time you read it, this article will again need updating. In other words, new issues are appearing almost daily. To paraphrase Aragorn, the brand wars are upon you. Ride out and meet them. For your brands. For your company.