September 27, 2018 Last Updated

Order Management

Shipping & Tracking Your Order

Shipping

Orders are shipped via United Parcel Service (UPS) within the continental USA. International orders and those to Alaska and Hawaii are shipped via expedited 2nd-Day or Next-Day UPS delivery. UPS Next Day and 2nd Day rush delivery is offered for an additional charge.

If shipping to a P.O. address, domestic customers should choose the United States Postal Service (USPS) for delivery. International orders should use a street address whenever possible.

Rush orders must be placed by 2 PM ET to go out the same business day. Same-day rush shipping offers are only available on products produced and distributed by the ABA.

Domestic Rates

UPS Domestic Ground Shipping
Typically Arrives 3 - 5 Business Days  
Order Total Price Range
$0.00 - $0.99 $0.00  
$1.00 - $49.99 $8.95  
$50.00 - $99.99 $10.95  
$100.00 - $199.99 $12.95  
$200.00 - $499.99 $15.95  
$500.00 - $999.99 $18.95  
$1000.00 + 3% of order value  
  UPS 2nd Business Day UPS Next Business Day
Typically Arrives (orders placed by 2:00 PM ET) 3 - 5 Business Days 1 Business Day
Order Total Price Range
$0.00 - $24.99 $10.00 $15.00
$25.00 - $99.99 $15.00 $20.00
$100.00 - $349.99 $20.00 $30.00
$350.00 + 10% of order value 15% of order value

 

Canadian Rates

  UPS Canadian Expedited UPS Canadian Express
Typically Arrives (orders placed by 2:00 PM ET) 2 - 5 Business Days 1 - 3 Business Days
Order Total Price Range
$0.00 - $24.99 $40.00 $50.00
$25.00 - $99.99 $50.00 $60.00
$100.00 - $349.99 $60.00 $70.00
$350.00 + 20% of order value 25% of order value

 

Worldwide Rates

  UPS Worldwide Expedited UPS Worldwide Express
Typically Arrives (orders placed by 2:00 PM ET) 2 - 5 Business Days 1 - 3 Business Days
Order Total Price Range
$0.00 - $24.99 $50.00 $60.00
$25.00 - $99.99 $60.00 $70.00
$100.00 - $349.99 $70.00 $80.00
$350.00 + 25% of order value 30% of order value

 

Tracking Your Order

You can track your order status online through your My ABA online profile:

  1. Log in to My ABA
  2. Select Purchases > Purchase History from the left-hand navigation

Product Returns

We want you to be satisfied with your purchase. Individuals may return any item within 45 days of the order ship date.

You'll receive full credit for returned inventoried products, less the shipping and handling cost, which is not refundable.

Return Policies

For Individuals

  • Product Condition: Returned items must be clean, unmarked, unaltered, and in re-saleable condition
  • Timeframe: Postmarked within 45 days of the order shipment date found on your packing slip

For Retail Stores

  • Product Condition: Overstock returns must be clean, unmarked, unaltered, and in re-saleable condition
  • Timeframe: Six months from invoice date

Damaged Products

If there is a problem with your order or you received damaged material, contact the ABA Service Center.

  • Individuals: Return the damaged product postmarked within 45 days of the order shipment date
  • Retail Stores: Claims for damaged or short shipments must be made within 30 days of invoice date

 

Product Return Addresses

Your order may contain products shipped from multiple warehouses. When returning a product, please include a copy of the original ABA shipping document or other correspondence referencing the order number.

Return Shipment Addresses

For print books, general merchandise and single-issue periodicals:

American Bar Association
Return Processing Unit
545 Wescott Rd
Eagan, MN 55123

For CD-ROMs with a product code beginning with CE:

American Bar Association
ABACLE - Product Returns
321 N Clark Street
Chicago, IL 60654

Digital Products

Digital products (Online Courses, Audio, Video and Downloadable Publications) are non-refundable. If you are having trouble with a digital product, see our Downloadable Products page for system and software requirements. If you are still unable to access your digital purchase, contact the ABA Service Center.

Sales Tax

Sales tax will be charged for orders that are shipped to an address in California, Illinois, Massachusetts, Minnesota, Texas, Washington, and Washingto D.C. Tax includes applicable shipping costs in IL, MN, and TX.

  • California: Between 7.5% and 10% - depending on location
  • Illinois: 10.25%
  • Massachusetts: 6.25%
  • Minnesota: Between 6.875% and 8.375% - depending on location
  • Texas: Between 6.25% and 8.25% - depending on location
  • Washington: Between 6.5% and 10.4% - depending on location
  • Washington D.C.: 6%

 

Tax-Exempt Organizations

If your organization is tax-exempt, the ABA must have your Tax-Exempt Entity Exemption Certificate or Exempt Organization Exempt Purchase Certificate on file.

If an order has already been placed via phone or the ShopABA store and taxes were charged, request a tax exemption by sending your ABA ID number, order number and tax-exempt certificates by fax to (312) 988-5568, or by mail:

ABA Billing Services Unit
321 N Clark Street
Chicago, IL 60654

Payment Methods

We accept Visa, MasterCard, Discover, and American Express.

Discounts and Special Offers

ABA Member Discounts

ABA members are entitled to discounts on many products and events. These discounts will be applied automatically during checkout. You must be logged in to Americanbar.org to have membership-based discounted pricing applied to your order.

Redeeming a Discount Code

Some marketing promotions include a promo code that entitles you to a discount on specific products or events. If you have received such a code, you may redeem it at checkout. Your discount will show on the payment screen during checkout.

Discount codes are applicable only to the product(s) or event(s) in the initial offer and may be subject to other restrictions. Review the offer details.

Cancelling an Event Registration

Live events may be subject to individual cancellation terms and restrictions.

Examples of ABA live events include:

  • In-person conferences or institutes
  • Meetings held by the ABA or its entities
  • Networking events and outings
  • Live webinars and teleconferences

Review the event materials for cancellation policies specific to your event.