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The Law Firm Client Service Interview Playbook
By Beth Marie Cuzzone and Jill Zwetchkenbaum
The Law Firm Client Service Interview Playbook
By Beth Marie Cuzzone and Jill Zwetchkenbaum
The Law Firm Client Service Interview Playbook is a step-by-step guide to incorporating client service interviews into your firm’s client relationship management strategy.
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There is an unspoken understanding that when a client retains counsel, the attorney will be competent and will meet the client’s needs. But in today’s day and age, competence and deliverables by themselves are not enough to make a firm stand out in the marketplace. So how do you differentiate yourself from the competition? Simple: You do everything you can to make sure that your client has a positive experience working with you.
A client service interview is a particularly effective way to gain insight into how effectively your firm is creating a positive client experience and learn what your firm could do to make clients’ experience even better. Speaking directly with the source can open up a world of possibility and help a law firm stand out from the rest. This step-by-step guide gives you all the tools you’ll need to incorporate client service interviews into your firm’s client relationship management strategy.
Product Details
Sponsors
Publishers
ABA Book Publishing
ISBN
9781639050260
Page Count
126
Product Code
5110849
Trim Size
6x9
Publication Date
1/6/2022 12:00:00 AM
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