Publications | Book
The Organizational Ombudsman: Origins, Roles and Operations - A Legal Guide
This book is a practical guide for anyone with questions about what ombuds programs are and how they operate. Part I presents the author's expert responses to common questions and concerns about ombuds programs, and Part II uses real-world examples to illustrate the unique value that ombuds programs provide.
Log In to view your rate
Unlock the discounted member rate
Join first as a member, and then purchase this product at special member pricing
Many people and organizations do not understand what organizational ombuds are and how they work. When confronted with requests to create these programs, those in charge often raise questions about the need for yet another overhead expense that does not produce revenue. They want to know what value these programs really add, and they frequently express skepticism about ombuds' claim of confidentiality and how these programs can operate independently within an organization when an ombuds may be an employee of the organization.
This book is a practical guide for anyone with questions about what ombuds programs are and how they operate. Part I responds directly to the many difficult questions that the author has been asked over the years - questions about what organizational ombuds offices are, why they fill a need that other functions cannot address, why confidentiality is important, and why the office's structure is important to achieving that confidentiality. Part II consists of stories that provide actual examples of what ombuds do. These are real, anonymized examples provided by real ombuds - not composite or hypothetical. Better than any abstract discussion, these examples make plain the unique value that ombuds programs provide.
ABA Book Publishing
9781639050536
342
5100040
6x9
1/6/2022 12:00:00 AM
Publications | Book
The Organizational Ombudsman: Origins, Roles and Operations - A Legal Guide
Publications | Book
Mediating Legal Disputes: Effective Techniques to Resolve Cases, Second Edition
Audio and Video | On-Demand CLE
GenAi in Construction Disputes: Document Analysis and Synthesis
Audio and Video | On-Demand CLE
The Organizational Ombuds – Why Your Company Needs One and What Counsel Should Know
Audio and Video | On-Demand CLE
Resolving Cross-Border IP Disputes: An Introduction to World Intellectual Property Organization's (WIPO) ADR Services
Feb
06
Midyear Dispute Resolution Section Council Meeting
The Midyear Dispute Resolution Section Council Meeting will take place on Friday, February 6th, from noon to 2:30pm ET. If you have any questions about Council or leadership meetings, please reach ou…
Oct
24
Fall Dispute Resolution Section Council Meeting
The Fall Dispute Resolution Section Council Meeting will take place on Friday, October 24th, from noon to 2:30pm ET. If you have any questions about Council or leadership meetings, please reach out t…
Oct
22
2025 Advanced Mediation & Advocacy Skills Institute
ETHICS 60 min
This 2-day virtual Institute features the opportunity to learn from leading social, behavioral, and legal authorities and interact with colleagues from across the country, exploring mediation advance…