PDF Document
The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
By Amy J Schmitz and Colin Rule
The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
By Amy J Schmitz and Colin Rule
The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns.
$59
NON-MEMBERS
$53
MEMBERS
$47
SECTION MEMBERS
$59
NON-MEMBERS
$53
MEMBERS
$47
SECTION MEMBERS
*Additional discounts may apply at checkout
Log In to view your rate
In today’s eCommerce marketplace we can purchase goods and services from all over the world with just a few swipes on our smart phone or hand-held tablet. Online shopping is the new norm for Business-to-Consumer transactions. But when problems arise the next step is often unclear. It can be difficult, if not impossible, to tell the good merchants from the bad merchants, and the processes for resolving disputes are often confusing or hard to find. Customer service can feel like a runaround and formal redress mechanisms that work in the face-to-face world, like the courts, are generally impractical for online purchases.
The New Handshake focuses can be integrated directly into the websites where transactions take place. It provides consumers with free access to remedies, while saving businesses from costs and complexities of court.
This book is an essential resource for online merchants, payment providers, customer service professionals, lawyers, judges, law and business students, consumer advocates, policy makers and ODR systems designers.
Product Details
Authors
Sponsors
Section of Dispute Resolution
Publishers
ABA Book Publishing
ISBN
9781634257671
UPC Code
9781634259163
Page Count
167
Product Code
5100032
Trim Size
6x9
Publication Date
4/27/2017 12:00:00 AM
Resources
Related On-Demand CLE
Audio and Video | On-Demand CLE
Defending Consumer Protection Actions on Multiple Fronts: Coordinating Joint CFPB and State AG Investigations and Settlements (On-Demand CLE)
Audio and Video | On-Demand CLE
Evidence for Administrative Hearing Professionals: Evaluation of Admissible Evidence Using Real-Fact Scenarios (On-Demand CLE)
Audio and Video | On-Demand CLE
UCC Foreclosures and Bankruptcy Alternatives: What Every Attorney Should Know (On-Demand CLE)
Related Events
May
23
Events | Webinar
This Ain't Litigation: Maximizing Arbitration for You and Your Client
CLE 75 min
Co-Sponsors: Section of Dispute Resolution Arbitration Committee Section of Litigation ADR Committee The live webi…
Feb
03
Events | Webinar
Utilizing Mediation to Navigate the Perils of Electronic Discovery in Arbitration
Please note that this program is not accredited for CLE. Attendees can apply for CLE with their own accrediting agencies. Registration Deadline: 5 pm ET on February 2, 2016.
Jul
24
Events | Webinar
Transformative Mediation - Theory and Practice
CLE 90 min
Dan Simon and Tara West will explain the philosophy and methods used in Transformative Mediation that can maximize the value of the process and lead to settlements that parties feel genuinely good ab…