PDF Document
The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
By Amy J Schmitz and Colin Rule
The New Handshake: Online Dispute Resolution and the Future of Consumer Protection
By Amy J Schmitz and Colin Rule
The New Handshake focuses on resolving disputes arising from online transactions. This groundbreaking book proposes a design to provide fast and fair resolutions for low-dollar claims, such as those in most B2C transactions. This revolutionary system is designed to operate independently of the courts, thereby eliminating procedural complexities and choice of law concerns.
$59
NON-MEMBERS
$53
MEMBERS
$47
SECTION MEMBERS
$59
NON-MEMBERS
$53
MEMBERS
$47
SECTION MEMBERS
*Additional discounts may apply at checkout
Log In to view your rate
In today’s eCommerce marketplace we can purchase goods and services from all over the world with just a few swipes on our smart phone or hand-held tablet. Online shopping is the new norm for Business-to-Consumer transactions. But when problems arise the next step is often unclear. It can be difficult, if not impossible, to tell the good merchants from the bad merchants, and the processes for resolving disputes are often confusing or hard to find. Customer service can feel like a runaround and formal redress mechanisms that work in the face-to-face world, like the courts, are generally impractical for online purchases.
The New Handshake focuses can be integrated directly into the websites where transactions take place. It provides consumers with free access to remedies, while saving businesses from costs and complexities of court.
This book is an essential resource for online merchants, payment providers, customer service professionals, lawyers, judges, law and business students, consumer advocates, policy makers and ODR systems designers.
Product Details
Authors
Sponsors
Section of Dispute Resolution
Publishers
ABA Book Publishing
ISBN
9781634257671
UPC Code
9781634259163
Page Count
167
Product Code
5100032
Trim Size
6x9
Publication Date
4/27/2017 12:00:00 AM
Resources
Related On-Demand CLE
Audio and Video | On-Demand CLE
New Mediation Series #5 of 6 -- When Neutrality, Confidentiality and Ethics Collide: Guidance for Mediators (On-Demand CLE)
Audio and Video | On-Demand CLE
Settling Insured Claims in Mediation (On-Demand CLE)
Audio and Video | On-Demand CLE
Rule 23 Will Be Amended in Four Days: Are You Ready? (On-Demand CLE)
Related Events
Jul
11
Events | Webinar
Where Mediation's Model Standards Are Failing: What Should We Do About It?
ETHICS 75 min
The live webinar has already aired. To purchase a recording of this webinar, click here. The Model Standards of Conduct for Mediators have provided benchmark ethical guidance ever since their promulg…
Jun
15
Events | In-Person
10th Annual Arbitration Training Institute
ETHICS 60 min
Collaborating Orgs: American Arbitration Association College of Commercial Arbitrators FINRA …
Apr
19
Events | In-Person
19th Annual Spring Conference - Home Page
BIAS 75 min
Developing Skills, Finding Meaning, Pursuing Justice Develop your skills, learn about the latest innovations in dispute resolution, and interact with colleagues and experts.