In this updated second edition, author Peter Rouse provides a framework to guide you in instituting reflection and change in your life in order to build and maintain relationships. Although the author uses lawyers and law firms as examples, anyone interested in utilizing relationships with clients and colleagues to improve their business or themselves will benefit from this book. Topics include:

• Identify your firm's true values and discover what qualities are needed to develop them further
• Learn to value and appreciate clients as a means for positive change
• Discover how to handle responsibility and blame in a client-focused perspective
• Change your self-perception and improve your perception of the world
• Learn how your workspace can effect client-perception
• Recognize and embrace change as an opportunity for growth within the firm
• Understand important skills of self-management and learn to listen to physical signals
• Learn simple behavioral techniques to build trust and lasting relationships
• Promote the conditions within your firm that will allow relationship building to flourish

Praise for Every Relationship Matters, Second Edition

“This book reminds lawyers that, in order to be relevant, they have to innovate with technology, but continue old-fashioned best practices with a twist. The practice of law is a personal business. Yes, you need to be an expert in your field, but your success ultimately depends on how you build on your relationships to create a sustainable and profitable law practice. Clients are integral to your success, and how you develop, solidify, grow, and maintain their trust is key. Technology without a human element will not connect you to your clients. This book gives lawyers insight on how to integrate the personal with the technical and lead to success. It is valuable to new and more mature practitioners. Read, learn, implement, and succeed!”
—Deborah Masucci, Past Chair, ABA Dispute Resolution Section

“An excellent and easy-to-read guide for lawyers at all stages to reflect on the simple fact that relationships are the core of business, and technology can never replicate that part of the practice of law. This book delves into the often ignored ‘Eat, Pray, Law’ type issues, including the relationship with yourself. Sadly, many attorneys ignore their own well-being, which impacts all relationships and the ability to manage stress of the inevitable change needed in the legal field. Peter’s approach to the avalanche of communication made possible by technology highlights the importance of ‘response-ability,’ a critical factor for success. It seems fitting that I met Peter through LinkedIn, and the wonders of Skype technology allowed us to establish a relationship. An important read as part of the evolution of the practice of law!”
—Mary Juetten, CEO Traklight and Cofounder of Evolve Law