In recent years, judges and court personnel, those who study the workings of the courts, and those who seek to improve the court experience, have begun to employ the phrase "user-friendly courts." The term refers to efforts underway to make courts, and their proceedings, more understandable and accessible to the countless individuals who each day walk into this country's federal, state, county, and city courthouses.

In this Roadmap, the expression has been used to describe numerous and various kinds of innovations, ranging from the simple and obvious to those dependent upon complex technology. An area that many courts have focused much of their attention on is providing better services for self-represented litigants. Efforts taken to address the needs of self-represented litigants is especially valuable for making courts more user-friendly, since many of the innovations and services implemented for self-represented litigants directly affect and improve the court experience for all users. Co-Sponsor: Coalition for Justice.