Roadmaps - User-Friendly Courts: Customer Service in the Courthouse (pdf)

      Roadmaps - User-Friendly Courts: Customer Service in the Courthouse (pdf)

      Roadmaps - User-Friendly Courts: Customer Service in the Courthouse (pdf)

      In recent years, judges and court personnel, those who study the workings of the courts, and those who seek to improve the court experience, have begun to employ the phrase "user-friendly courts." The term refers to efforts underway to make courts, and their proceedings, more understandable and accessible to the countless individuals who each day walk into this country's federal, state, county, and city courthouses.

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      In this Roadmap, the expression has been used to describe numerous and various kinds of innovations, ranging from the simple and obvious to those dependent upon complex technology. An area that many courts have focused much of their attention on is providing better services for self-represented litigants. Efforts taken to address the needs of self-represented litigants is especially valuable for making courts more user-friendly, since many of the innovations and services implemented for self-represented litigants directly affect and improve the court experience for all users.

      Product Details

      Sponsors

      Judicial Division

      ISBN

      9781604427363

      UPC Code

      9781604427363

      Product Code

      3460007PDF

      Publication Date

      12/1/2007 12:00:00 AM

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