April 01, 2016

Learning to Hear: Alternative Dispute Resolution and the Power of Deep Listening

Kevin Agnew
When you really listen to another person from their point of view, and reflect back to them that understanding, it’s like giving them emotional oxygen.

—S. Covey

Looking across my desk at the good looking, 30-something corporate attorney making $250,000 a year, I bluntly say “You seem really scared.” His winding answers about his job search, the persistent and unnecessary use of the word “strategic” when discussing his plan, even his exaggerated smile, belie an undercurrent of edginess about his future and his career prospects. Despite his words, he just seems a little off.

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