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Voice of Experience

Voice of Experience: May 2025

The E-ZPass Scam

Alexandria Andresen Lutz

Summary

  • Staying informed and cautious is essential to safeguarding personal information.
  • The use of AI and other technologies enables the creation of highly convincing fraudulent messages, making it imperative for individuals to exercise caution and diligence. ​
  • The rise of smishing scams targeting E-ZPass users serves as a stark reminder of the persistent threats in our interconnected world. 
The E-ZPass Scam
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In recent months, a surge in fraudulent text messages has targeted drivers, particularly E-ZPass users, with claims of unpaid tolls requiring immediate payment. These deceptive messages, part of a scheme known as "smishing" (SMS phishing), aim to steal personal and financial information. This trend is alarming and indicative of the evolving tactics employed by cybercriminals.​

The scam typically involves a text message purporting to be from a toll collection service like E-ZPass. The message asserts that the recipient has an outstanding toll balance and provides a link to settle the payment. The amounts mentioned are often minimal, such as $3.95 to $12.55, making the request seem plausible and prompting hasty compliance. However, clicking the link directs users to a fraudulent website designed to harvest sensitive information, including credit card details and personal identifiers. ​

The Federal Bureau of Investigation (FBI) has issued warnings about these scams, highlighting their proliferation across various states. The messages often contain phrases like "outstanding toll amount" and use links that mimic legitimate toll service websites. The FBI advises recipients not to click on any links or provide personal information in response to such messages. ​

This wave of smishing attacks underscores the importance of vigilance in the digital age. Cybercriminals are increasingly leveraging sophisticated methods to exploit trust in established systems. The use of AI and other technologies enables the creation of highly convincing fraudulent messages, making it imperative for individuals to exercise caution and diligence. ​

To protect yourself from such scams, consider the following steps:

  1. Do Not Engage – Avoid responding to unsolicited texts about unpaid tolls, and do not click on any links provided.​
  2. Verify Through Official Channels – If you receive a suspicious message, contact the toll agency directly using verified contact information to confirm the status of your account.​
  3. Monitor Financial Accounts – Regularly review bank and credit card statements for unauthorized transactions.​
  4. Report Suspicious Activity – Inform your bank or credit card company immediately if you suspect your information has been compromised.​
  5. File a Complaint – Report the scam to the Internet Crime Complaint Center (IC3) at ic3.gov, providing details such as the originating phone number and any links included in the message.​

The rise of smishing scams targeting E-ZPass users serves as a stark reminder of the persistent threats in our interconnected world. Staying informed and cautious is essential to safeguarding personal information.

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