February 11, 2021

Reporting Elder Abuse

Elder abuse is a rampant and growing problem attorneys are likely to encounter in the course of their practice. Complex cases often require the assistance of multiple professionals from a variety of disciplines. Additionally, many states have mandatory reporting requirements when certain categories of professionals suspect elder abuse. The Senior Lawyers Division’s Elder Abuse Prevention Committee has compiled a list of resources in each state where elder abuse can be reported. For more information on the Task Force, email  Deirdre Lok.
 

Alabama

  • Adult Protective Services: call the Adult Abuse Hotline at (800) 458-7214 or email aps@dhr.alabama.gov
  • State Long-Term Care Ombudsman Program: (334) 242-5753
  • Area Agency on Aging (AAA) and Aging & Disability Resource Center (ADRC): (800) AGE-LINE (800-243-5463)
  • Medicaid Fraud: (866)-452-4930 (toll-free)
  • Attorney General’s Victim Assistance: (334) 242-7342 or (800) 626-7676 (toll-free)

Alaska

  • Adult Protective Services: call (800) 478-9996 (in-state only) or (907)-269-3666
    • File a report: complete the Centralized Reporting Form online or send completed “Report of Harm for the Protection of Vulnerable Adults” form to (907) 269-3648 (fax) or hss.aps@alaska.gov.
  • Nursing Home and Long-Term Care Abuse/ Long-Term Care Ombudsman: (800) 730-6393 or (907) 334-4480

Arizona

  • Adult Protective Service: call the hotline at (877) SOS-ADULT or (602) 364-2536, or complete the online reporting form
  • Area Agency on Aging’s Senior Help Line: (602) 264-HELP (602-264-4357)

Arkansas

  • Elder Abuse Hotline: (800) 482-8049
  • Adult and Long-Term Care Facility Maltreatment Hotline: (800) 482-8059
  • Office of Long-Term Care Investigations: (800) 582-4887; in Pulaski County call (501) 682-8425 or report by email at complaints.oltc@arkansas.gov.
  • Domestic Violence/ Battered Women Hotline: (800)-332-4443

California

  • Adult Protective Service Agency: call (833) 401-0832 or visit the APS website for a list of county APS contacts.
  • Attorney General’s Elder and Dependent Adult Abuse Hotline: (888) 436-3600
  • Long-Term Care Ombudsman/CRISISline: (800) 231-4024
  • Attorney General’s Bureau of Medi-Cal Fraud and Elder Abuse: (800) 722-0432

Colorado

  • Colorado Adult Protective Services with Intake Numbers by County: https://www.coloradoaps.com
  • Coalition for Elder Rights and Adult Protection: (800) 773-1366 or (302) 866-2849
  • Long-Term Care Ombudsman: to locate a regional ombudsman, visit the services webpage (http://www.c4a-colorado.org/services/) of the Colorado Association of Area Agencies on Aging (c4a) 

Connecticut

  • Protective Services for the Elderly Referrals: call (888) 385-4225 (in-state) or Infoline at (800) 203-1234 (out-of-state), or fax Report Form (W-675) to (860) 424-5091.
  • Protective Services for the Elderly Emergencies (After Hours): call Infoline at 211 (in-state) or call Infoline at (800) 203-1234 (out-of-state)
  • Nursing Home Abuse and Long-Term Care Ombudsman: (866) 388-1888
  • Medicare Home Health Hotline: (800) 828-9769

Delaware

  • Aging and Disability Resource Center Elder Abuse Hotline: (800) 223-9074 or (302) 424-7141 (TTD)
  • Division of Long-Term Residents Protection (Complaint and Incident Line): (877) 453-0012

District of Colombia

  • Adult Protective Services Hotline: (202) 541-3950
  • Long-Term Care Helpline: (202) 434-2190

Florida

  • Department of Elder Affairs, Florida Abuse Hotline: (800)-96-ABUSE (800-962-2873) or (800) 955-8771 (TTY/TTD).
    • Reports can also be completed online or faxing the DCF fax reporting form to (800) 914-0004.
  • Elder Help Line: (800)-963-5337
  • Long-Term Care Ombudsman Program: (850) 414-2323 or (888) 831-0404 (toll-free)
  • Domestic Violence Hotline: (800)-500-1119

Georgia

  • Department of Human Service’s Division of Aging Services: Report online or by calling (866)-55-AGING (866-552-4464)
  • Healthcare Facility Regulation: (800) 878-6442
  • Long-Term Care Ombudsman’s Office: (888) 454-5826

Guam

  • Report elder abuse by email Biba.SeniorCitizens@dphss.guam.gov or call 671-735-7415 (8am to 5pm on government work days) or 671-632-8853 (weekends, holidays and after government hours)

Hawaii

  • Department of Human Services Adult and Community Services Branch (ACCSB)
    • Oahu: (808) 832-5115
    • Kauai: (808) 241-3337
    • Maui, Lanai, and Molokai: (808)-243-5151
    • East Hawaii (Hilo/Hamakua/Puna): (808)-933-8820
    • West Hawaii (Kau/Kona/Kohala/Kamuela): (808) 327-6280
  • Long-Term Care Ombudsman: (808) 586-0100

Idaho

  • Idaho Commission on Aging Hotline: (208) 334-3833 or call toll-free at (877) 471-2777
  • Idaho Careline: (800) 926-2588 or (208) 332-7205 (TTY)
  • State Long Term Care Ombudsman: (208) 334-6626

Illinois

  • Department on Aging’s 24-Hour Elder Abuse Hotline: (866) 800-1409 or (888) 206-1327 (TTY)
  • Department of Public Health’s Nursing Home Hotline: (800) 252-4343
  • Supportive Living Facilities Hotline: (800) 226-0768
  • Senior HelpLine: (217) 524-6911 or (800) 252-8966 (toll-free) or (888) 206-1327 (TTY)

Indiana

  • Adult Protective Services: call the state hotline at (800) 992-6978 or submit a report on the APS web page  
  • Long-Term Care Ombudsman: (800) 622-4484 or (317) 232-7143
  • Area Agencies on Aging and Agency and Aging & Disability Resource Centers: (800) 713-9023

Iowa

  • Department of Human Services, Dependent Adult Abuse Hotline: (800) 362-2178
  • Nursing Home and Home Health Complaint Hotline: (800)-686-0027 or email hfd_complaint@dia.iowa.gov
  • State Long-Term Care Ombudsman: (866) 236-1430

Kansas

  • Elder Abuse Hotline: (800) 922-5330 (in-state) or (785)-296-0044 (out-of-state)
  • Nursing Home Abuse/ Long-term Care: (800)-842-0078
  • Attorney General’s Abuse Neglect Unit: (888) 428-8436
  • Attorney General’s Medicaid Fraud Unit: (866) 551-6328
  • State Long-Term Care Ombudsman Office: (877) 662-8362

Kentucky

  • Adult Protective Services (DCBS): call (877) 597-2331 (877- KYSAFE1) or (800) 752-6200, or complete the online form
  • Long-Term Care Ombudsman: (800) 372-2991
  • Attorney General’s Tip Line: (877) 228-7384
  • Cabinet of Health and Family Service/Division of Aging Services: (800)-564-7043

Louisiana

  • Elderly Protective Services (adults 60 years and older): (833) 577-6532 (in-state) or (225) 342-0144 (out-of-state)
  • Adult Abuse Hotline: (800) 898-4910
  • Nursing Home Abuse and Neglect: (888) 810-1819
  • State Long-Term Care Ombudsman:
    • In-state hotline: (800) 833-9883
    • Office: (866) 632-0922 (in-state) or (225) 342-7100 (out-of-state)

Maine

  • Adult Protective Services: call the hotline at (800) 624-8404 or (800) 963-9490 (TTY in-state, after hours) or (207) 287-3492 (TTY out-of-state, after hours)
    • Option to complete the online form at the APS web page
  • Nursing Home Abuse and Neglect: (800) 383-2441 (statewide) or (207) 287-9308 or (800) 606-0215 (TTY)
  • State Long-Term Care Ombudsman: (800) 499-0229 or (207) 621-1079
  • Crisis Services: (888) 568-1112

Maryland

  • Adult Protective Services Hotline: (800) 332-6347
  • Nursing Home Abuse/Neglect: (410) 402-8108 or (877) 402-8219 (toll-free), or file a complaint online with the Office of Health Care Quality
  • Assisted Living Facility Abuse/Neglect: (410) 402-8217 or (877) 402-8221 (toll-free), or file a complaint online with the Office of Health Care Quality
  • Long-Term Care Ombudsman Program: (800) 243-3425 or (410) 767-1100
  • Attorney General’s Medicaid Fraud Unit: call (410) 576-6521 or email MedicaidFraud@oag.state.md.us

Massachusetts

  • Elder Protective Services (adults 60 years and up): call the hotline at (800)-922-2275 or complete the “Report elder abuse” form or the mandated reporter form online
  • Nursing Home and Hospital Abuse: (800) 462-5540
  • State Long-Term Care Ombudsman: (800) 243-4636
    • Assisted Living Ombudsman: (617) 727-7750
    • Community Care Ombudsman: (617) 727-7750
    • Local Long-Term Care Ombudsman: (800) 243-4636
  • Executive Office of Elder Affairs: (800) 243-4636 or (617) 727-7750

Michigan

  • APS Statewide Elder Abuse Hotline: (855) 444-3911
  • Bureau of Health Services’ Nursing Home Abuse Hotline: (800) 882-6006
  • Local Long-Term Care Ombudsman: (866)-485-9393
  • Attorney General’s Health Care Fraud Hotline: (800) 24-ABUSE (800-242-2873)
  • Mental Illness/Developmental Disabilities: (800) 288-5923

Minnesota

  • Minnesota Adult Abuse Reporting Center: call (844) 880-1574 or email dhs.adultprotection@state.mn.us
  • Web-based mandated reporter form available
  • Office the Ombudsman for Long-Term Care: (800) 657-3591 or (651) 431-2555; 711 (TTY/TDD)
  • Office of Health Facility Complaints: call (651) 201-4201 or (800) 369-7994 or email health.ohfc-complaints@state.mn.us
  • Senior LinkAge Line: (800) 333-2433

Mississippi

  • Vulnerable Person Abuse Hotline: (844) 437-6282 or submit a report online with Adult Protective Services
  • Nursing Home/ Long-term Care Abuse: call (800)-227-7308 or submit a complaint online with the Department of Health
  • Long-Term Care Ombudsmen Help Line: (888) 844-0041
  • Division of Aging and Adult Services: (601) 359-4929
  • Attorney General’s Office (Financial Exploitation): (800) 852-8341
  • Medicaid or Medicare Fraud: (800) 880-5920 or (601) 576-4162

Missouri

  • Adult Abuse and Neglect Hotline: (800) 392-0210
    • Mandated reporters encouraged to use the online reporting form
  • State Office of Long-Term Care Ombudsman Program: (800) 309-3282
  • Medicaid Fraud: call (800) 286-3932 or submit an online complaint form

Montana

  • Adult Protective Services: call the hotline at (844) 277-9300 or complete a report online
  • State Long-Term Care Ombudsman Program: (800) 332-2272 (state) or (800) 551-3191 (regional/local)
  • Healthcare Facility Complaints: submit a complaint online with the Department of Public Health and Human Services
  • Medicaid Fraud Hotline: (800) 201-6308 or (800) 376-1115

Nebraska

  • Adult Protective Services Hotline: (800)-652-1999 (in-state) or (402)-595-1324 (out-of-state)
  • State Long-Term Care Ombudsman Office: (800) 942-7830
  • Attorney General’s Medicaid Fraud and Patient Abuse Unit: complete the web-based form on the Attorney General’s site or download and mail the completed form to:

Office of the Attorney General
Attn: Medicaid Fraud and Abuse Unit
2115 State Capitol
Lincoln, NE 68509-8920

  • Health Care Facility Complaint Intake: (402) 471-0316
  • Senior Outreach Hotline: (888) 287-0778

Nevada

  • Adult Protective Services Hotline: (702) 486-6930 (Las Vegas/Clark County) or (888) 729-0571 (Statewide/All other areas)
  • Crisis Support Services of Nevada Hotline: (775) 440-6490
  • Nursing Home/ Long-Term Care Abuse: (702) 486-6930 (Las Vegas/Clark County) or (888) 729-0571 (Statewide/All other areas)
  • State Long-Term Ombudsman Program Helpline: (888) 282-1155
  • Senior Medicare Patrol Helpline: (888) 838-7305

New Hampshire

  • Bureau of Elderly and Adult Services Hotline: (800) 949-0470 (in-state), (603) 271-7014, or (800) 735-2964 (TDD/TTY)
  • Nursing Home/ Long-Term Care Abuse (State LTC Ombudsman): (800)-442-5640 (in-state) or (603)-271-4375, Monday-Friday, from 8 am-4:30 pm
    • Call 911 or the local police after hours, weekends, and holidays
    • A completed Facility Initial Support may be faxed to the state Department of Health & Human Services at (603) 271-5574

New Jersey

  • Division of Aging Services: call (609) 588-6501 or (800) 792-8820
  • Nursing Home/Long-Term Care Abuse: call the Department of Health Complaint Hotline at (800) 792-9770 to report anonymously
  • New Jersey Long-Term Care Ombudsman: call (877) 582-6995 or complete the online form located on the LTC Ombudsman’s website

New Mexico

  • Adult Protective Services Statewide Intake: (866) 654-3219 or (505) 476-4912
  • Nursing Home Abuse/Long-Term Care Ombudsman Hotline: (866) 451-2901
  • Senior Medicare Patrol Hotline: (800) 432-2080
  • Attorney General’s Medicaid Fraud Control Division: (505) 717-3585

New York

  • Adult Protective Services Helpline: (844) 697-3505 (in-state only)
  • Nursing Home Complaint Hotline: (888) 201-4563 or complete the online form located at the NY Department of Health website
  • Adult Care/Assisted Living Facility Complaints: (866)-893-6772
  • Long-Term Ombudsman Program: (855) 582-6769
  • Medicaid Fraud Control Unit (Medicaid Fraud or Nursing Home Abuse): (800) 771-7755 

North Carolina

  • Department of Health and Human Services CARE-LINE: (800)-662-7030 (toll-free in-state)
  • Nursing Home/Long-Term Care Facility Complaints: call the Division of Health Services Regulation at  (800) 624-3004 (in-state) or (919) 855-4500
  • Office of the State Long Term Care Ombudsman: (919) 855-3400
  • North Carolina Senior Medicare Patrol Program: (855) 408-1212
  • Attorney General’s Medicaid Investigations Division: (919) 881-2320 or visit the Division web page to complete a report online

North Dakota

  • Vulnerable Adult Protective Services: call the central intake line at (855) 462-5465 and select option 2, complete the online reporting form, or submit the form by email (carechoice@nd.gov) or by fax (701-328-8744)
  • Nursing Home/Long-Term Care Abuse: contact the Long-Term Care Ombudsman Program at (855) 462-5465 and select option 3

Ohio

  • Adult Protective Services Hotline: (855) 644-6277 (toll-free in-state) or use the Ohio Adult Protective Services Online Referral tool to submit a report online
  • Nursing Home/Long-Term Care Abuse: call the State Long-Term Care Ombudsman at (800) 282-1206
  • Elder Abuse and Exploitation Victim Support: call the Attorney General’s Elder Justice Unit at (800) 282-0515
  • Medicaid Fraud: (614) 752-3222

Oklahoma

  • Adult Protective Services Abuse Hotline: (800) 522-3511 (statewide) or submit an online report at www.okhotline.org
  • Nursing Home/Long-Term Care Abuse Hotline: (800) 747-8419
  • Long-Term Care Ombudsman Program: (405) 521-6734
  • Home Health (Medicare) Hotline: (800) 234-7258

Oregon

  • Elder Abuse Hotline: (855) 503-SAFE (855-503-7233)
  • Nursing Home/Long-Term Care Abuse: call (877) 280-4555  or email nf.complaints@dhsoha.state.or.us to contact the Nursing Facility Complaint Unit
  • State Long-Term Care Ombudsman: (800) 522-2602
  • Medicaid Fraud Hotline: (888)-FRAUD01 (888-372-8301)

Pennsylvania

  • Adult Protective Services Hotline: (800) 490-8505
  • Nursing Home/Long-Term Care Abuse: (800) 490-8505 or (800) 254-5164
  • Long-Term Care Ombudsman Program: (717) 783-8975
  • Attorney General’s Senior Protection Helpline: (866) 623-2137

Puerto Rico

  • Adult Protective Services at 787-725-9788 or 787-721-8225
  • Puerto Rico Police and/or the Office of Elderly Affairs at 787-721-5710

Rhode Island

  • Elder Right and Safety Unit: call the hotline at (401)-462-0555 or file an abuse report online with the Office of Healthy Aging
  • Nursing Home/Long Term Care Abuse: call the Long-Term Care Ombudsman Program at (401) 785-3340 or (888) 351-0808 (toll-free)
  • Senior Medicare Patrol: (401) 462-0194

South Carolina

  • Adult Protective Services: call the hotline at (888)-CARE4US (888-227-3487) or submit a report online at the Department of Social Services website
  • Nursing Home/ Long-Term Care Abuse: call the Long-Term Care Ombudsman at (800) 868-9095 (toll-free) or (803)734-9900 (local)
  • Senior Medicare Patrol: (800) 868-9095 (toll-free) or (803)734-9900 (local)

South Dakota

  • Elder Abuse Reporting: call Dakota At Home at (833) 663-9673 or submit an online report to Adult Protective Services at the Department of Human Services website
  • Nursing Home/Long-Term Care Abuse: call the Office of Healthcare Facilities Licensure and Certification at (605) 367-7499 or (605) 367-4640
  • Long-Term Care Ombudsman Program: (866) 854-5465
  • Medicaid Fraud Control Unit: (605) 773-4102

Tennesse

  • Adult Protective Services: (888) APS-TENN (888-277-8366) or file an online report on the Department of Human Services website
  • Nursing Home/Long-Term Care Facility Abuse: call the Long-Term Care Ombudsman at (877) 236-0013 or (615) 253-5412

Texas

  • Adult Protective Services: call the Abuse Hotline at (800) 252-5400 or report online at the Texas Abuse Hotline website
  • Nursing Home Abuse/ Long-Term Care: (800) 458-9858
  • Long-Term Care Ombudsman: (800) 252-2412
  • Attorney General’s Medicaid Fraud Control Unit: (800) 252-8011

U.S. Virgin Islands

  • Report Abuse of Seniors or Adults with Disabilities:
    • St. Thomas: 340-774-0930
    • St. Croix: 340-773-2323
    • St. John: 340-776-6334

Utah

  • Adult Protective Services: (800) 371-7897 or report online at the Department of Human Services website
  • Nursing Home Abuse/ Long-Term Care: (800) 371-7897
  • Long-Term Care Ombudsman: (801) 538-3924
  • Senior Medicare Patrol: (800) 541-7735

Vermont

  • Adult Protective Services: call (800) 564-1612, submit an online report, or email APS@vermont.gov
  • Nursing Home/Long-Term Care Abuse: call Survey and Certification (888) 700-5330 or email AHS.DAILSCIntake@vermont.gov
  • Long-Term Care Ombudsman: (800) 889-2047
  • Attorney General’s Medicaid Fraud and Residential Abuse Unit: (802) 828-5511

Virginia

  • Adult Protective Services Hotline: (888) 83-ADULT (888-832-3858)
  • State Long-Term Care Ombudsman: (800) 552-3402 (toll-free) or (804) 565-1600 (local)
  • Senior Medicare Patrol: (800) 938-8885 or (804) 644-5628
  • Attorney General’s Medicaid Fraud Control Unit: (800) 371-0824 or (804) 371-0779

Washington

  • Adult Protective Services: call (877) 734-6277 or (833) 866-5595 (TTY), email a report to apscentralintake@dshs.wa.gov, or complete a report online at the Department of Social and Health Services website
  • Department of Social and Health Services EndHarm Line: (866) 363-4276 (toll-free) or (800) 624-6186 (TTY)
  • Nursing Home/Long-Term Care Abuse: report to APS; mandated reporters should call (800) 562-6078
  • Long-Term Care Ombudsman Hotline: (800) 562-6028 or (800) 737-7931 (TTY)
  • Attorney General’s Medicaid Fraud Control Division: (360) 586-8888 or email MFCUreferrals@atg.wa.gov

West Virginia

  • Adult Protective Services, Central Intake: (800) 352-6513
  • Nursing Home/Long-Term Care Abuse: submit a complaint to the Office of Health Facility Licensure & Certification by
    • phone at (304) 558-0050
    • fax at (304) 558-2515, with the health care facility type in the subject line
    • completing “Health Facility Complaint Form,” located at the Office’s webpage
  • Home Health Hotline: (800) 442-2888
  • Long-Term Care Ombudsman Program: (800) 834-0598
  • Attorney General’s Senior Protection Hotline (Consumer Protection): (304) 558-1155
  • Attorney General’s Medicaid Fraud Hotline: (888) 372-8398

Wisconsin

  • Wisconsin Elder Abuse Hotline Program: call (833) 586-0107 or make an online report at www.ReportElderAbuseWI.org
  • Nursing Home/Long-Term Care Abuse: call (800) 642-6552 (toll-free) or submit an online complaint with the Division of Quality Assurance at the Department of Health Services website
  • Long-Term Care Ombudsman: (800) 815-0015
  • Attorney General’s Medicaid Fraud & Elder Abuse Unit Hotline: (800) 488-3780

Wyoming

  • Department of Family Services Hotline: (800) 457-3659 (toll-free in-state) or (307) 777-7564
  • Nursing Home Abuse/Long-Term Care: contact Healthcare Licensing and Surveys by
    • Calling (307) 777-7123
    • faxing a completed complaint form to (307) 777-7127
  • Home Health Hotline: (800) 548-1367
  • State Long-Term Care Ombudsman: (307) 777-2885 or (307) 777-7995
  • Attorney General’s Medicaid Fraud Control Unit: call (800) 378-0345 (toll-free in-state) or (307) 777-3444, or email complaints to ag.medicaid.fraud@wyo.gov