We often are reminded of the shortcomings in how we communicate with family. The same goes for communicating with clients and colleagues. This month’s tips examine communication and how to do it effectively, efficiently and securely. The importance of communication cannot be stressed enough as bar associations frequently point out that 70 to 80 percent of grievances filed against lawyers is due to:
- "lack of communications"
- "inattention to the Client’s matter"
- "failure to communicate"; or
- "failure to keep clients advised about their matter"
As George Bernard Shaw aptly observed, "The single biggest problem in communication is the illusion that it has taken place." With these tips, you can take your communications beyond illusion to a level of satisfaction for both you and your client.