January 17, 2020 Feature

Automated Personal Assistants with Multiple Principals: Whose Agent Is It?

By David K. A. Mordecai, PhD

The term automated personal assistant (i.e., virtual assistant) commonly refers to mobile software agents that perform tasks, or services, on behalf of an individual (i.e., the device user or application user) based on a combination of user input, location awareness, and the ability to access information from a variety of online sources (e.g., weather conditions, traffic congestion, news, stock prices, user schedules, retail prices, etc.).

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