1. Provide Excellent Service to Current Clients. The greatest compliment a client can give you is to refer a new client. Perhaps the best way to provide service as a lawyer is to be responsive. If a client contacts you about his legal matter, be sure to respond within 24 hours. In the days of old, you may have been able to get away with returning a call after a few days. Not so in the age of instant communication. A timely response will go a long way toward keeping the client happy. If you give the client deadlines for updates on a matter, adhere to them. In addition, always be sure your advice is accurate. Clients will not expressly ask for this—it is implied in whatever advice you dispense.
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