Workshop Sessions A-E
50 New Tech Tips
David Bonebrake, Legal Services Corporation, dc, DC
Liz Keith, Pro Bono Net, San Francisco, CA
Glenn Rawdon, Legal Services Corporation, Washington, DC
Jane Ribadeneyra , Legal Services Corporation, Portland, OR
Members of the legal aid technology community present 50 new technology tips! This fast-paced session will provide tips about free and low-cost tools, apps and software covering a broad range of topics that everyone can use.
A Multi-Tiered Approach to Providing Access to the Courts by People in Prison
Greg Belzley, Belzley, Bathurst & Bentley, Prospect, KY
Nicole Godfrey, University of Denver Sturm College of Law, Denver, CO
Greg McConnell, Winston & Strawn, Chicago, IL
Alan Mills , Uptown People's Law Center, Chicago, IL
Prisoners have a large unmet need for legal services, and extraordinary difficulty in connecting with counsel willing to represent them. This panel will explore a multi-tiered approach to addressing this unmet need, including court appointment of and support for lawyers, pro bono representation, not-for-profit advice and mentoring, and private lawyers either working on a contingent fee basis or charging modest fees. Participants will leave with a broader understanding of the legal needs of those in prison and concrete steps to design a more robust system to meet those legal needs.
Advancing Equity from the Inside Out
Janet Chung , Columbia Legal Services , Seattle, WA
Kimberly Jones Merchant , Sargent Shriver National Center on Poverty Law, Chicago, IL
Jennifer Werdell , JustLead Washington, Seattle, WA
While our organizations increasingly emphasize strategies to address racial inequities and center community priorities, how do we make sure we are walking our talk and not perpetuating inequities internally across dimensions like hiring and priority-setting? This interactive workshop will introduce tools to help participants kickstart an equity assessment and plan.
All Rise for Civil Justice - The New Digital Storytelling Campaign
Elizabeth Arledge, Voices for Civil Justice, Washington, DC
Sam Scarrow, Voices for Civil Justice, Washington, DC
Perceptions of the civil legal system and the kinds of cases it handles are commonly outdated or just plain wrong. Well-told stories (e.g. sans the legal gobbledygook) are arguably our most powerful tools for helping people understand the role of civil justice in solving many of the biggest problems communities face. All Rise for Civil Justice, Voices for Civil Justice’s new storytelling campaign, aims to help us all use stories effectively in this digital age we live in. Come learn about the All Rise campaign to see how its tools and resources can help you tell powerful stories.
Ambiguous Results, Political Fallout, and Other Fears: Working with Academics to Research the Impact of Legal Services
Joanna George Allison, Volunteer Lawyers Project of the Boston Bar Association, Boston, MA
April Faith-Slaker, Harvard Access to Justice Lab, Cambridge, MA
John Pollock, National Coalition for a Civil Right to Counsel, Baltimore, MD
Rebecca L. Sandefur, University of Illinois at Urbana-Champaign, Champaign, IL
Partnerships between legal services organizations and researchers can be challenging. Such collaborations involve working towards a shared goal, while at the same time, achieving goals that are unique to each partner and that may conflict. The panelists will facilitate a candid discussion about how to handle ambiguous results, address the different ways researchers and legal services organizations may describe the results, manage the political fallout from results that may appear negative, decide who has the right to publish the results and when, and other fears, as well as some best practices that have emerged.
Better Together: How Successful Collaborations Make us Stronger and More Effective
Annie Pineda, Bronx Defenders, Bronx, NY
Laren Spirer, Columbia Law School, New York, NY
Ben Weinberg, Dentons, Chicago, IL
This session will discuss how formal and informal cross-organization and institutional collaborations can be used in various ways to create community, leverage connections, and combine resources to achieve short or long term goals and increase access to justice. In using several successful public interest and private sector examples of established and new coalitions as case studies, we will look at how groups can multiply their impact by working with others towards a common goal. We will talk about the stories behind why these groups were established, their goals, how they accomplish the change they envision, and how these collaborations are sustained over time.
Beyond #MeToo : Empowering Survivors and their Allies with the Law
Sophie Gagnon, Juripop, Saint-Constant, QC
Diana Toffa, Éducaloi, Montréal, QC
The #MeToo movement revealed how survivors struggle to obtain justice through the legal system. This session explores ways in which legal professionals can become trusted intermediaries between survivors and courts. It is aimed at community lawyers, frontline workers and allies hoping to play their part in the post-#MeToo era.
Beyond Band Aids: How to Manage Pro Bono Catastrophes
Brenna K. DeVaney, Skadden, Arps, Slate, Meagher & Flom LLP, Chicago, IL
Jennifer L. Kroman, Cleary Gottlieb Steen & Hamilton LLP , New York, NY
Annie Pineda , The Bronx Defenders, Bronx, NY
While minor issues and challenges occur regularly in pro bono collaborations, major breakdowns are less frequent but can have devastating effects for clients, organizations, and pro bono partners. This session will explore what happens when such a breakdown occurs and how to recover when disaster strikes. Through a facilitated discussion and case studies, participants will leave with concrete strategies for managing pro bono crises when they happen.
Building Real Estate Pro Bono Projects That Protect Vulnerable Communities
Kurt M. Denk, City Bar Justice Center, New York , NY
K. Scott Kohanowski, City Bar Justice Center, New York, NY
Jamie Ann Porco, Kramer Levin Naftalis & Frankel LLP , New York, NY
This presentation will profile an equal justice framework and provide practical tips for developing real estate and finance pro bono projects. Learn how to leverage private bar resources to serve low and moderate income and other vulnerable homeowners, with a goal of keeping individuals in their homes and their communities intact. Participants will learn how to identify threats to vulnerable communities, develop attorney skill sets needed to secure homeowner stability, and develop pro bono programs focused on keeping vulnerable individuals in their homes.
Building your LGBT Practice
Xander Karsten, LegalServer, San Francisco, CA
Lillian Moy, Legal Aid Society of Northeastern New York, Albany, NY
Milo Primeaux, Just Roots Consulting, Dansville, NY
Now is an excellent time to build a legal practice focused on serving the unique needs of lesbian, gay, bisexual, transgender and queer (LGBTQ+) individuals and communities. Whether you're in private practice or working at a legal services organization, in the beginning stages of hatching an idea or already have a full-fledged LGBTQ Law Unit up and running, we will offer invaluable tips and strategies to help you avoid common challenges and pitfalls, and to build a practice that is both successful and sustainable. In this session we will cover: community needs assessments, advisory committees, and priority setting; securing the right staff trainings and professional development resources; developing specific legal and cultural expertise; nurturing relationships with and remaining accountable to multiple intersecting client communities; building LGBTQ+ attorney leadership pipelines; responsibly winding down a project or practice when it's time; and developing a supportive internal infrastructure of client engagement and data collection that will endure long after your dedicated funding streams and/or personal enthusiasm for the project comes to its natural end.
Centralizing and Specializing Legal Services: TurboTax for Bankruptcy
Rohan Pavuluri, Upsolve , New York, NY
Kimberly Sanchez , Community Legal Services of Mid-Florida , Orlando, FL
Upsolve is the first national technology-enabled direct legal services nonprofit. We hope to share our story and learning from getting off the ground over the last three years. Combining the power of attorneys and technology, we allow anyone in the country to file for Chapter 7 bankruptcy for free.
Children’s Law Center, Inc.: Using Partnerships and Collaborations to Provide Access to Justice to Children and Youth.
Amanda Bear, Children's Law Center, Covington, KY
Acena Beck, Children's Law Center, Covington, KY
Jean A. Deters, Psy.D., Select Psychological Services, Lakeside Park, KY
Amy E. Halbrook, Northern Kentucky University, Highland Heights, KY
Serene Holthe, National Juvenile Defender Center, Washington, DC
Howard Tankersley, Children's Law Center, Covington, KY
This session will explore how CLC, a non-profit legal services organization, provides access to justice for children and youth by leveraging partnerships with juvenile public defenders, civil legal aid organizations, community service organizations, law schools, and private sector practitioners.
Civil Gideon: Defending Procedural Justice in Civil Protection Order Cases
Exploration of the Civil Protection Order Project (CPOP), a unique program providing same-day representation to indigent respondents in Civil Protection Order matters. This will tie into interactive simulations regarding challenges to client representation including, recognizing and confronting implicit and explicit biases, and link between cultural competency and effective advocacy.
Clinic is Not a Four Letter Word, Part 2: Lessons Learned One Year Later
Chelsea Sahai, Legal Services NYC, New York, NY
Stephanie Turner, Skadden, Arps, Slate, Meagher & Flom, New York, NY
At the 2018 EJC, our colleagues put forth a convincing case for the utility of legal clinics. But what does hosting a legal clinic actually entail? In this session, we will delve into what we have learned about preparing for, managing, and providing ongoing support structures for different kinds of clinics. Participants will brainstorm potential solutions to challenges that may arise in the clinic setting.
Co-Developing Access to Justice Tech: Collaborative Design Thinking
Adam Meisel, Paladin, New York, NY
Katherine Shank, LAF, Chicago, IL
Kristen Sonday, Paladin, New York, NY
Ben Weinberg, Dentons US LLP, Chicago, IL
From Google to Twitter to Uber, all great digital product teams have learned how to apply design thinking to solve problems efficiently. But what about pro bono teams? In this session, panelists will outline the co-development process leveraged by Paladin and Dentons to collaboratively design and develop a tech-driven pro bono platform, focusing on intelligent case intake and distribution. Panelists will also share lessons learned from over a dozen research sessions with pro bono coordinators, legal aid organizations, attorneys, and others in the ecosystem. Finally, panelists will brainstorm with the audience on how to use some of these tools effectively in their own organizations.
Communicating with Low Income and Vulnerable Clients: Ethical Considerations and Best Practices
Ellyn Rosen, ABA Center for Professional Responsibility, Chicago, IL
Communicating with low-income and vulnerable clients presents unique practical issues in addition to the ethical ramifications for civil legal services lawyers. Using various scenarios, this Workshop will first engage participants in a discussion about the nature of communications in this context, including the provision of unbundled and limited legal services and the use of technology tools to communicate with these clients. In terms of civil legal aid lawyers’ ethical obligations in these and other scenarios, panelists will discuss the application of Model Rules of Professional Conduct 1.1 (Competence), 1.2 (Scope of Representation), 1.4 (Communication), 1.6 (Confidentiality), and 1.18 (Prospective Clients). Attendees will discuss how to communicate with clients ethically and effectively, and in a way that is trauma-informed and builds trust.
Core Online Tools Your Program and Courts Need to Know to Increase Access to Justice
Vanessa Batters-Thompson, D.C. Bar Pro Bono Center , Washington, DC
Marilyn Harp, Kansas Legal Services, Topeka, KS
Claudia C. Johnson , LawHelp Interactive Pro Bono Net, Richland/Kennewick/Pasco, WA
Margaret Hamlett Shinn, Legal Aid Services of Oklahoma, Inc., Tulsa, OK
This workshop will present core online tools that are well understood and how they are being used in variety of contexts to remove barriers to Justice. We will show how well designed websites and online forms, supported with web chat tools in strong partnerships, can create new ways to serve areas of high demand, and deepen existing services and relationships. We will hear from rural programs and an urban Court on why and how they are using websites and forms to better serve those in need. One of the examples includes using online tools and case management integration in a Family Justice Center serving DV victims.
Creating an Easy-to-Implement Development Plan
Mary Asbury, Legal Aid Society of Greater Cincinnati, Cincinnati, OH
Charmaine Torma, Charmaine Torma Consulting LLC, South Bend, IN
The ideal development plan is a well articulated strategic plan that includes messaging, a fundraising strategies timeline, and goals. Panelists will share their expertise and practical experience applying this knowledge to create a development plan for a legal aid organization. Attendees will break down each stage of the planning process and will leave being able to create an easy-to-implement development plan for organizations of all sizes and budgets.
Creating and Managing Successful Eviction Diversion Programs
Peter Gilbert, Legal Aid of North Carolina, Inc., Durham, NC
Elizabeth (Liza) Rios, Michigan Advocacy Program, LSSCM , Lansing, MI
Donald Roberts , Legal Aid of Western Michigan, Kalamazoo, MI
Legal Service Managers and Law School Clinic partners from Michigan and North Carolina will describe working models of Eviction Diversion programs and offer a road map to designing and managing programs that will function well in any type of legal and community environment.
Creating Inclusive Justice Ecosystems in Alaska and Hawaii: Insights from the Legal Navigator Initiative (ATJ/EJC Overlap Session)
Sergio Alcubilla, Legal Aid Society of Hawaii, Honolulu, HI
Lester Bird, Pew Charitable Trusts, Washington, DC
Liz Keith, Pro Bono Net, San Francisco, CA
Glenn Rawdon, Legal Services Corporation, Washington
Legal Navigator is a pilot project that brings together technology, content and community to help people with civil legal needs more easily access legal information and referrals specific to their issues and find a path forward. This workshop will highlight developments in this project’s novel collaborations between court, legal aid and social services partners, its innovative technology strategy using artificial intelligence and natural language processing, and initial testing results. Presenters will discuss next steps in Alaska and Hawaii, work to advance this vision on a national level, and opportunities for replication in other states.
Did You Get that? Effective Strategies in Training and Technical Assistance
Ronké Hughes, Legal Services Corporation, Washington, DC
Dina Shafey Scott, Legal Services Corporation, Washington, DC
This session will provide the Legal Aid participants with a Training and Technical Assistance model that supports new or returning volunteers, board members, attorneys, and clients. Strategies introduced will engage attendees in Adult Learning Principles, Training Planning Models, Creating Assessment Models and incorporating Differentiated Instruction in delivery across multiple modalities.
Disaster Legal Tech: How Remote Services Technology and Other Online Resources Can Help Disaster Survivors
Claudia Johnson, Pro Bono Net, New York, NY
Jess Penkoff, Pro Bono Net, New York, NY
Laren E. Spirer, Columbia Law School, New York, NY
Disaster survivors face an urgent need for legal assistance. The majority of federal aid applications are denied, and most applicants cannot access a lawyer to appeal. This session will highlight remote services technology and other online resources to mobilize volunteers and scale pro bono assistance after a disaster.
Economic Justice through Scam Prevention for Older Adults
Bill Campbell, U.S. Attorney's Office, WDKY, Louisville, KY
Lisa Weintraub Schifferle, Federal Trade Commission, Washington, DC
Neva-Marie Scott, Legal Aid Society, Louisville, KY
Scams can devastate older adults, especially those who are economically disadvantaged. Learn from the FTC about trends, tips and tools to avoid scams. Then, hear from the Western Kentucky Elder Justice Coordinator and a Kentucky Legal Aid Executive Director about how to prevent scams against older adults in your community.
Educating Legislators About Legal Aid 2.0
Carol Bergman, Legal Services Corporation, Washington, DC
Colleen Cotter, The Legal Aid Society of Cleveland, Cleveland, OH
Nikole Nelson, Alaska Legal Services Corporation, Anchorage, AK
Jim Sandman, Legal Services Corporation, Washington, DC
Betty Balli Torres, Texas Access to Justice Foundation, Austin, TX
This session is designed to build on the workshops we have done for the past few years on how to explain legal aid as constituent services to legislators and their staff. Now that many LSC grantees and other legal aid programs have begun to develop relationships with federal and state legislators and staff, we want to identify ways to build on and expand those connections, e.g., provide training for district caseworkers; involve legislative staff in community outreach efforts. The panel will include LSC grantee Executive Directors and civil legal practitioners with experience meeting with and educating federal and state legislators and their staff. The panel will also address compliance with lobbying restrictions applicable to LSC grantees in communicating with legislators.
Effective Online Communications with Clients
Tali K. Albukerk, American Bar Association, Chicago, IL
Katherine Alteneder, Self-Represented Litigation Network, Washington, DC
Nicole Capretta, Prairie State Legal Services, Waukegan, IL
Anna Steele, Just-Tech , Boston, MA
As attorney-client communications go online via platforms such as ABA Free Legal Answers, LiveChat, text and email, attorneys may find it challenging to provide effective legal advice while satisfying clients’ need for instant access. This session will present best practices in providing timely, brief, thoughtful and professional online legal advice that includes plain language, effective hyperlinks, and other online tools. Panelists will discuss best practices in the context of various options for online pro bono legal service and examine the advantages and disadvantages of this type of client communication.
Effective Strategic Advocacy in a Time of Challenge and Change
Catherine Carr, Catherine Carr Consulting, Philadelphia, PA
Kimberly Merchant, Sargent Shriver National Center on Poverty Law, Chicago, IL
Adam Mueller, Indiana Legal Services, Indianapolis, IN
This session will look at concrete ideas to move legal aid work from a focus on the handling of individual cases to creative and powerful activity for changing the systems that cause client legal problems. As movements push forward - e.g. for racial justice, civil right to counsel, criminal record relief, immigration reform, adequate education, and rights to income and shelter, how can lawyers assist the clients and communities who seek justice? The presenters will discuss with the participants how legal aid lawyers and their pro bono partners can use a wide range of legal tools, including litigation, education, coalition building, data analysis, policy advocacy and media savvy, to take on strategic work that will have an impact on thousands in their client communities. This session will address management issues and roles, focusing attention on race, gender and minority issues, and innovative delivery models. The session will seek interactive conversation on how barriers to systemic work faced by both legal aid staff and their pro bono partners have been overcome, with panelists guiding participants in thinking differently about the structure, substance and outcomes of their work.
Eighteen Ways Courts Should Use Technology to Better Serve Their Customers
John M. Greacen, Greacen Associates, LLC and Institute for the Advancement of the American Legal System, Regina, NM
Angela Tripp, Michigan Legal Help Program, Ypsilanti, MI
Dan Wallis, 22nd Judicial Circuit, Woodstock, IL
Courts and other A2J entities traditionally use technology to address their own internal needs. A new publication from IAALS changes the conversation to focus on technologies that meet the needs of their customers. Eighteen topics, with examples, including an introduction to the new Joint Technology Committee component model software standard.
Empowering Tenants: Technology Interventions in Housing Justice Systems
Toby Grytafey, N/A, Toledo, OH
Ken Johnson, Eviction Fighter, Cincinnati, OH
Dan Kass, JustFix.nyc, New York, NY
Quinten Steenhuis, Greater Boston Legal Services, Boston, MA
Technology can make strong tenant protections meaningful by democratizing the legal process and empowering non-experts and lay advocates. This session will discuss open source technology and community-centered design approaches to the law and present housing technology projects with the authors from Massachusetts, Ohio, Kentucky, and New York City.
Engaging Corporate Law Departments in Bite-Sized Projects and Smaller Communities
Adrian Barr, Prairie State Legal Services, Bloomington, IL
MaCharri Vorndran-Jones, Eli Lilly and Company, Indianapolis, IN
Sharon W. Ware, State Farm Mutual Automobile Insurance Company , Bloomington, IL
Learn how to increase the capacity and support for legal aid programs by engaging corporate law departments in bite-size pro bono opportunities. Participants will learn about establishing effective partnerships between corporate law departments and legal aid programs to increase the support for practical pro bono projects in smaller communities. Hear real world examples from programs which have developed working partnerships.
Ensuring Access to Justice in Rural Areas
Christopher Chavis , Alliance for Lawyers and Rural America, Alexandria, VA
Amanda L. Kool , Commonwealth Commercialization Center, Frankfort, KY
Heather Scheiwe Kulp, New Hampshire Judicial Branch , Concord, NH
What is "rural America"? And how can we ensure access to equal justice in these spaces? Recent scholarship and data on the rural access to justice crisis have drawn out lessons for the legal community, and increased national attention to the plights of rural communities drives momentum for initiatives that aim to address those plights. The panelists—all dedicated public interest attorneys and educators working on behalf of rural communities—will share the latest research on rural access to justice, discuss some challenges to providing for legal needs in rural areas, and highlight many innovations in rural practice—from criminal law to housing law—being tailored and implemented to address the legal needs of rural populations. We will focus particularly on the use of technology and legal education as catalysts for change.
Expanding Our Reach: The Future of Rural Service Delivery
Sarah Carver, Alaska Legal Services Corporation, Anchorage, AK
Liz Keith, Pro Bono Net, San Francisco, CA
Nikole Nelson, Alaska Legal Services Corporation, Anchorage, AK
Partnering for Native Health is a multi-state collaborative project serving members of over 100 tribal nations in some of the most isolated and rural communities in the country. Panelists will discuss their project and their vision for the future that integrates post-secondary education, health care, legal aid and technology to build a community-based, culturally-appropriate legal extender network that empowers communities and provides access to justice to people living in places as far flung as Tuba City, Navajo Nation to the native Village of Selawick, Alaska.