Workshops Preview 2019

50 New Tech Tips

Members of the legal aid technology community present 50 new technology tips! This fast-paced session will provide tips about free and low-cost tools, apps and software covering a broad range of topics that everyone can use.

A Multi-Tiered Approach to Providing Access to the Courts by People in Prison

Prisoners have a large unmet need for legal services, and extraordinary difficulty in connecting with counsel willing to represent them. This panel will explore a multi-tiered approach to addressing this unmet need, including court appointment of and support for lawyers, pro bono representation, not-for-profit advice and mentoring, and private lawyers either working on a contingent fee basis or charging modest fees. Participants will leave with a broader understanding of the legal needs of those in prison and concrete steps to design a more robust system to meet those legal needs.

Advancing Equity from the Inside Out

While our organizations increasingly emphasize strategies to address racial inequities and center community priorities, how do we make sure we are walking our talk and not perpetuating inequities internally across dimensions like hiring and priority-setting? This interactive workshop will introduce tools to help participants kickstart an equity assessment and plan.

All Rise for Civil Justice - The New Digital Storytelling Campaign

Perceptions of the civil legal system and the kinds of cases it handles are commonly outdated or just plain wrong. Well-told stories (e.g. sans the legal gobbledygook) are arguably our most powerful tools for helping people understand the role of civil justice in solving many of the biggest problems communities face. All Rise for Civil Justice, Voices for Civil Justice’s new storytelling campaign, aims to help us all use stories effectively in this digital age we live in. Come learn about the All Rise campaign to see how its tools and resources can help you tell powerful stories.

Asylum Hot Topics

The session will focus on recent changes and developments in substantive asylum law. It will provide attendees an in-depth look at recent policy and legal developments pertaining to asylum claims. It will address recent changes in the adjudications of affirmative and defensive asylum claims.

Better Together: How Successful Collaborations Make us Stronger and More Effective

This session will discuss how formal and informal cross-organization and institutional collaborations can be used in various ways to create community, leverage connections, and combine resources to achieve short or long term goals and increase access to justice. In using several successful public interest and private sector examples of established and new coalitions as case studies, we will look at how groups can multiply their impact by working with others towards a common goal. We will talk about the stories behind why these groups were established, their goals, how they accomplish the change they envision, and how these collaborations are sustained over time.

Beyond #MeToo : Empowering Survivors and their Allies with the Law

The #MeToo movement revealed how survivors struggle to obtain justice through the legal system. This session explores ways in which legal professionals can become trusted intermediaries between survivors and courts. It is aimed at community lawyers, frontline workers and allies hoping to play their part in the post-#MeToo era.

Beyond Band Aids: How to Manage Pro Bono Catastrophes

While minor issues and challenges occur regularly in pro bono collaborations, major breakdowns are less frequent but can have devastating effects for clients, organizations, and pro bono partners. This session will explore what happens when such a breakdown occurs and how to recover when disaster strikes. Through a facilitated discussion and case studies, participants will leave with concrete strategies for managing pro bono crises when they happen.

Building Real Estate Pro Bono Projects That Protect Vulnerable Communities

This presentation will profile an equal justice framework and provide practical tips for developing real estate and finance pro bono projects. Learn how to leverage private bar resources to serve low and moderate income and other vulnerable homeowners, with a goal of keeping individuals in their homes and their communities intact. Participants will learn how to identify threats to vulnerable communities, develop attorney skill sets needed to secure homeowner stability, and develop pro bono programs focused on keeping vulnerable individuals in their homes.

Centralizing and Specializing Legal Services: TurboTax for Bankruptcy

Upsolve is the first national technology-enabled direct legal services nonprofit. We hope to share our story and learning from getting off the ground over the last three years. Combining the power of attorneys and technology, we allow anyone in the country to file for Chapter 7 bankruptcy for free.

Civil Gideon: Defending Procedural Justice in Civil Protection Order Cases

Exploration of the Civil Protection Order Project (CPOP), a unique program providing same-day representation to indigent respondents in Civil Protection Order matters. This will tie into interactive simulations regarding challenges to client representation including, recognizing and confronting implicit and explicit biases, and link between cultural competency and effective advocacy.

Clinic is Not a Four Letter Word, Part 2: Lessons Learned One Year Later

At the 2018 EJC, our colleagues put forth a convincing case for the utility of legal clinics. But what does hosting a legal clinic actually entail? In this session, we will delve into what we have learned about preparing for, managing, and providing ongoing support structures for different kinds of clinics. Participants will brainstorm potential solutions to challenges that may arise in the clinic setting.

Co-Developing Access to Justice Tech: Collaborative Design Thinking

From Google to Twitter to Uber, all great digital product teams have learned how to apply design thinking to solve problems efficiently. But what about pro bono teams? In this session, panelists will outline the co-development process leveraged by Paladin and Dentons to collaboratively design and develop a tech-driven pro bono platform, focusing on intelligent case intake and distribution. Panelists will also share lessons learned from over a dozen research sessions with pro bono coordinators, legal aid organizations, attorneys, and others in the ecosystem. Finally, panelists will brainstorm with the audience on how to use some of these tools effectively in their own organizations.

Core Online tools your Program and Courts need to know to increase Access to Justice

This workshop will present core online tools that are well understood and how they are being used in variety of contexts to remove barriers to Justice. We will show how well designed websites and online forms, supported with web chat tools in strong partnerships, can create new ways to serve areas of high demand, and deepen existing services and relationships. We will hear from rural programs and an urban Court on why and how they are using websites and forms to better serve those in need. One of the examples includes using online tools and case management integration in a Family Justice Center serving DV victims.

Creating an Easy-to-Implement Development Plan

The ideal development plan is a well articulated strategic plan that includes messaging, a fundraising strategies timeline, and goals. Attendees will break down each stage of the planning process and will leave being able to create an easy-to-implement development plan for organizations of all sizes and budgets

Creating and Managing Successful Eviction Diversion Programs

Legal Service Managers and Law School Clinic partners from Michigan and North Carolina will describe working models of Eviction Diversion programs and offer a road map to designing and managing programs that will function well in any type of legal and community environment.

Did you Get that? Effective Strategies in Training and Technical Assistance

This session will provide the Legal Aid participants with a Training and Technical Assistance model that supports new or returning volunteers, board members, attorneys, and clients. Strategies introduced will engage attendees in Adult Learning Principles, Training Planning Models, Creating Assessment Models and incorporating Differentiated Instruction in delivery across multiple modalities.

Disaster Legal Tech: How Remote Services Technology and Other Online Resources Can Help Disaster Survivors

Disaster survivors face an urgent need for legal assistance. The majority of federal aid applications are denied, and most applicants cannot access a lawyer to appeal. This session will highlight remote services technology and other online resources to mobilize volunteers and scale pro bono assistance after a disaster.

Disaster Strikes: Your untapped Allies.

When a disaster strikes, do you know how to access the pro bono resources in your state? This session will discuss experiences and lessons learned fresh off of Hurricanes Florence and Michael. Resources in the private bar, Access to Justice Commissions, and funders often go untapped during a disaster simply because legal services providers don't know of their existence. The NC Pro Bono Resource Center, the NC Bar Foundation, APBCo, South Carolina's Appleseed, Nelson Mullins' SC and NC offices and Legal Aid of NC, joined forces in sharing resources to train and mobilize volunteer attorneys inside and outside the State. Along the way, lessons were learned about untapped valuable resources. Learn about these resources that can be strong assets in addressing the access to justice gap.

Economic Justice through Scam Prevention for Older Adults

Scams can devastate older adults, especially those who are economically disadvantaged. Learn from the FTC about trends, tips and tools to avoid scams. Then, hear from the Western Kentucky Elder Justice Coordinator and a Kentucky Legal Aid Executive Director about how to prevent scams against older adults in your community.

Educating Legislators About Legal Aid 2.0

This session is designed to build on the workshops we have done for the past few years on how to explain legal aid as constituent services to legislators and their staff. Now that many LSC grantees and other legal aid programs have begun to develop relationships with federal and state legislators and staff, we want to identify ways to build on and expand those connections, e.g., provide training for district caseworkers; involve legislative staff in community outreach efforts. The panel will include LSC grantee Executive Directors and civil legal practitioners with experience meeting with and educating federal and state legislators and their staff. The panel will also address compliance with lobbying restrictions applicable to LSC grantees in communicating with legislators.

Effective Online Communications with Clients

As attorney-client communications go online via platforms such as ABA Free Legal Answers, LiveChat, text and email, attorneys may find it challenging to provide effective legal advice while satisfying clients’ need for instant access. This session will present best practices in providing timely, brief, thoughtful and professional online legal advice that includes plain language, effective hyperlinks, and other online tools. Panelists will discuss best practices in the context of various options for online pro bono legal service and examine the advantages and disadvantages of this type of client communication.

Eighteen Ways Courts Should Use Technology to Better Serve Their Customers

Courts and other A2J entities traditionally use technology to address their own internal needs. A new publication from IAALS changes the conversation to focus on technologies that meet the needs of their customers. Eighteen topics, with examples, including an introduction to the new Joint Technology Committee component model software standard.

Empowering Tenants: Technology Interventions in Housing Justice Systems

Technology can make strong tenant protections meaningful by democratizing the legal process and empowering non-experts and lay advocates. This session will discuss open source technology and community-centered design approaches to the law and present housing technology projects with the authors from Massachusetts, Ohio, Kentucky, and New York City.

Engaging Corporate Law Departments in Bite-Sized Projects and Smaller Communities

Learn how to increase the capacity and support for legal aid programs by engaging corporate law departments in bite-size pro bono opportunities. Participants will learn about establishing effective partnerships between corporate law departments and legal aid programs to increase the support for practical pro bono projects in smaller communities. Hear real world examples from programs which have developed working partnerships.

Ensuring Access to Justice in Rural Areas

What is "rural America"? And how can we ensure access to equal justice in these spaces? Recent scholarship and data on the rural access to justice crisis have drawn out lessons for the legal community, and increased national attention to the plights of rural communities drives momentum for initiatives that aim to address those plights. The panelists—all dedicated public interest attorneys and educators working on behalf of rural communities—will share the latest research on rural access to justice, discuss some challenges to providing for legal needs in rural areas, and highlight many innovations in rural practice—from criminal law to housing law—being tailored and implemented to address the legal needs of rural populations. We will focus particularly on the use of technology and legal education as catalysts for change.

Expanding Our Reach: The Future of Rural Service Delivery

Partnering for Native Health is a multi-state collaborative project serving members of over 100 tribal nations in some of the most isolated and rural communities in the country. Panelists will discuss their project and their vision for the future that integrates post-secondary education, health care, legal aid and technology to build a community-based, culturally-appropriate legal extender network that empowers communities and provides access to justice to people living in places as far flung as Tuba City, Navajo Nation to the native Village of Selawick, Alaska.

Faith & Justice Alliance Pro Bono Clinics: From Inception to Action

The session will include a Pro Bono Director, a private bar attorney, and a faith leader from the Knoxville/East Tennessee area who have participated in the Faith & Justice Alliance Pro Bono Legal Advice Clinics. We will discuss how to start the conversation among interested parties, how to spread the word, and how to take action! This alliance has now held clinics at over twelve houses of faith in and around Knoxville.

For The People: How Lawyers Must Support Community and Client-led Social

Lawyers and community members with lived experience will highlight strategies for pro bono or public interest lawyers to support client and community-led social justice efforts. They will identify models where lawyers worked “shoulder to shoulder” with community members to dismantle oppressive systems and policies that contribute to poverty and homelessness.

For The People: How Lawyers Must Support Community and Client-led Social Change Initiatives

Lawyers and community members with lived experience will highlight strategies for pro bono or public interest lawyers to support client and community-led social justice efforts. They will identify models where lawyers worked “shoulder to shoulder” with community members to dismantle oppressive systems and policies that contribute to poverty and homelessness.

Gender-Based Violence Federal Legislative Update

We will review the current status and important (proposed) changes to the Violence Against Women Act, the Victims of Crime Act (assuming it is taken up before the session), and the Family Violence Prevention and Services Act. We will also review the newly passed POWER Act (Pro bono Work to Empower and Represent Act of 2018) and discuss implementation opportunities. Interactive

Getting to meaningful access to justice for all: Lessons learned from New York’s Justice for All Pilot

The Justice for All project provided funding to New York to create strategic action plan to provide effective assistance to 100% of those in need. This workshop will highlight the work of two pilot regions Suffolk and Monroe Counties to implement a strategy, the challenges faced and the lessons learned.

Housing, Not Handcuffs: Criminalization of Homelessness & Constructive Alternatives

Across the nation, persons experiencing homelessness are criminalized for their basic human needs to rest, to ask for help, to shelter themselves, and even to eat. But recent wins by attorneys using First, Fourth, Eighth, and Fourteenth Amendment theories are forcing communities to reshape how they approach homelessness.

How Artificial Intelligence Can Improve LegalTech

Artificial Intelligence (AI) is already transforming many service professions and law is no different. While AI-related techniques and tools continue to improve at a rapid pace and become more accessible, the challenge remains in identifying how AI can be put to practical use. In this session we will present a framework for evaluating where and how AI could be implemented in legal services and present examples and case studies. We will go beyond the current hype to look at what AI can do today, what it cannot, and when it makes sense to use it. AI is very powerful technology -- too powerful to leave it to only to the technologists. The legal services community needs to engage and embrace this new technology and play a part in envisioning how it can be used to take on some of challenges of improving access to justice.

How We Eliminated a Cash Bail System: Lessons Learned from New Jersey

This session will provide an overview of New Jersey's successful transformation of an antiquated money bail system into a modern, risk-based system that relies on empirical evidence to better identify the risk a defendant poses. We will discuss the challenges faced in passing and implementing the law, and how it can be a model for other states.

I Get Diversity, But What is Inclusion? Recognizing Bias in Legal Aid

This interactive workshop will examine the impact of implicit bias and explore how implicit bias manifests in our daily interactions. Strategies will address how implicit bias can manifest itself in the civil legal aid community and provide a framework for fostering and building inclusive and difficult dialogue.

Indian Child Welfare Act

Presenters will use the Fishbowl method to facilitate a discussion on recent ICWA cases, including cases that attempt to find the Act unconstitutional. The discussion should allow the audience to better understand arguments behind support and opposition of the Act. If time constraints limit the time of the session, we request to present a 1 hour and 30 minute session on the Indian Child Welfare Act.

Innovation, Data, and Promising Practices: Strengthening Capacity to Serve Older Adults

More than seven million seniors are living in poverty, and more than half of senior households experience at least one legal problem in a year. Across the country, advocates are employing innovative practices to more effectively serve and reach seniors living in poverty. This session will highlight innovative outreach methods, strategies to strengthen partnerships in the community, and explore new data collection systems to better understand the older adult population.

Is "least restrictive" the best we can do?

Though the law requires that children are placed in the least restrictive setting in special education, juvenile justice and dependency cases, this does not happen for far too many children. Attendees will discuss practical resources and current research to instead reframe our advocacy to advocate for the “most connected” placement for our child clients.

Justice and a Bus? Urban to Rural Delivery Strategies.

This session will bring together perspectives from organizations that are bridging rural legal needs and urban pro bono resources - primarily through transportation but also testing other tactics. We will present lessons learned and best practices, followed by a group-wide conversation about effective implementation of these strategies and the concept of a national network to connect professionals working on these projects.

Leading for Fundraising Success: What Every Executive Director Should Know

As the executive director, you are not expected to be the expert on fundraising. However, you are expected to be your organization’s leader on fundraising, and to be successful in that role there are things that you need to know and understand about how successful fundraising is accomplished. Come to this session to gain key fundraising knowledge and skills, including learning about the cycle of fundraising, what is effective and what is not, how to increase board member involvement, and how to hire and effectively support a development director.

Legal Aid Collaboration in Juvenile and Criminal Records Relief

Innovative approaches to overcoming challenges in juvenile and adult records relief. Two legal aid agencies collaborating with law students, pro bono attorneys, and other partners to provide individual assistance and systemic improvement to overcome barriers to jobs, housing, and education through records relief and community engagement.

Legal Navigator: Creating Inclusive Justice Ecosystems in Alaska & Hawaii

Legal Navigator is a pilot project that brings together technology, content and community to help all people with civil legal needs more easily find a path forward. This workshop will highlight developments in this project’s novel collaborations with social services and community partners, innovative technology strategy, and initial testing results.

Legal Services for Trafficking Survivors: Best Practices in Pro Bono Partnerships

This program will explore successful pro bono partnerships in the delivery of legal services to trafficking survivors. Panelists will offer suggestions on creating and maintain trafficking-related pro bono programs as well as tips and best practices for both the legal services providers as well as their law firm pro bono partners.

Linking Victims and Civil Legal Services: Serving Underserved Populations through Partnership

Forging lasting partnerships among victim advocacy organizations is essential to linking victims and civil legal services. Learn how a civil legal aid program collaborated with area domestic violence and rape crisis shelters to craft an outreach program to link rurally isolated and impoverished victims of crime and interpersonal violence with services.

Making effective use of “nonlawyer” navigators in state courts: An emerging consensus

With the increasing number of self-represented litigants in the state courts, many people without legal help continue to face the danger of losing their families, their homes, and their livelihoods. Yet an array of solutions along a continuum of services are on the rise to help serve more litigants who lack representation so we can achieve 100% access to justice for all. One such innovation will be highlighted in this session. Panelists will share findings from a study of the Justice Lab at Georgetown University Law Center which undertook a national scan of programs in the state courts that use “non-lawyer” navigator personnel who come from outside the court to help self-represented litigants with their civil legal problems. These programs are being encouraged/developed by judges and court staff, legal aid lawyers, other non-profit leaders and access to justice commissions. The panelists will share key program models they identified and offer practical considerations for the design of programs.

MIE Roundtable for Legal Services Executive Directors and Managers

This forum provides legal services executive directors and managers with an opportunity to share management concerns and receive peer support and assistance in an informal and confidential setting. The roundtable will be facilitated by members of the Management Information Exchange Board of Directors.

More than Mobile: Strategies for Integrating Tech Tools into Pro Bono

It's one thing to have mobile-friendly tech tools to engage pro bono attorneys; it’s quite another to use those tools effectively to drive recruitment and retention. In this workshop, three pro bono programs from different regions and stages of development will share their experience integrating mobile tools into their programs.

New Age of Immigration: Impact on Communities of Color

The landscape of immigration is influx. Experts will provide an overview on ways people enter and remain in United States and how they can stay here or change their status once here as the backdrop to this panel discussion. The bulk of the discussion will center on what's currently going on in the country in terms of enforcement, DACA, ICE in the courthouses and during ICE check-ins, the travel ban, and TPS, and how advocates who do not practice in this area can flag and prepare for immigration issues and the impact of the current policies and consequences for immigrants of color they may represent.

Oh the Places that You'll Go! Strategic Pro Bono Planning Roadmap

How can you get to Great Places without a road map? Participants, with the help of Dr. Seuss’ library & facilitators, will start outlining the road map, including pitfalls, to creating a strategic pro bono plan that’s intentional, collaborative & transformative for the local pro bono ecosystem.

Outcomes-Based Financing for Civil Legal Aid: If Not Now, When?

A conversation exploring the use of outcomes as a base for funding civil legal services. The panel will present Social Finance’s research on the feasibility of Pay for Success (PFS) models to expand civil access to justice using outcomes or performance-based financing structures that direct public and private dollars to what works. Will committing to outcomes force us to focus? Will it invite creaming? Is there even an evidence-base for our work? The use of outcomes data for funders and for focusing our mission, vision and staff will also be explored.

Powering Elder Justice through Legal Health Check-up Partnerships

This session will highlight how technology can enable innovative partnerships and service delivery models that further elder justice, and combat financial exploitation and elder abuse. This interactive lecture will include a discussion of these tools and the technology powering them, and how they are being utilized across the U.S.

Practical Implications & Best Practices: Balancing Affirmative Litigation

This session will examine best practices and practical implications of balancing affirmative litigation with an already demanding caseload in an effort to discuss the importance of affirmative litigation as a tool to further advance client rights and improve outcomes. Panel includes perspectives from an advocacy coordinator, managing attorney, and staff attorney. This includes practical skills in time management, caseload handling, and work-life balance necessary to take on affirmative litigation while handling a regular caseload.

Preparing Legal Aid for the Law Students of Tomorrow

Through classes, clinics, and labs, law students around the country are learning how to use technology to develop tools that help increase access to justice. The legal aid community should be well prepared to fully utilize these unique skill sets as law students enter the legal aid community.

Pro Bono Data Analytics for Improving Your Program and Expanding Funding

Many pro bono programs struggle with data collection and grant reporting. This session will explore cutting-edge data analytic techniques being applied in Florida and Virginia for evaluating and improving pro bono case output, volunteer lawyer recruitment, retention, and utilization, donated pro bono hours, and law firm fundraising. Participants will hear directly from developers of innovative new data analytic methods and learn how to apply these methods to their own program.

Reach Diverse Populations through Adaptation of the MLP Model

Reaching diverse populations requires innovation. The Medical Legal Partnership (MLP) model is a proven community lawyering initiative. While designed for the healthcare system, elements are transferable to other systems and populations typically served by Legal Aid. Learn the models’ core elements, how it promotes client-focused services and outcomes, and strategies for adaptation more broadly in a Legal Aid organization.

Recognizing & Responding to Microagressions in the Legal Services Workplace

Microaggressions: micro-insults, micro-invalidations and micro-assaults can be based on race, gender, gender identity, sexual orientation, age or disability. How do we recognize and respond to microaggressions amongst the staff, private attorneys, clients and the court? How do we want to be told that we have committed a microaggression? Whether we are the recipient, observer or speaker, we will examine the pros and cons of each such response.

Research Collaborations: Possibilities, Pitfalls, and Best Practices

Partnerships between legal services organizations and researchers can be challenging. Such collaborations involve working towards a shared goal, while at the same time, achieving goals that are unique to each partner and that may conflict. The panelists will facilitate a candid discussion about how to handle ambiguous results, address the different ways researchers and legal services organizations may describe the results, manage the political fallout from results that may appear negative, decide who has the right to publish the results and when, and other fears, as well as some best practices that have emerged.

Responding to the Opioid Crisis: Civil Legal Aid and Federal Funding

Civil legal aid providers are essential partners in solving one of America’s most pressing public health issues: the opioid crisis. This session will address how legal aid attorneys, who assist with child support, custody, adoption, and guardianship matters, can help those affected by the opioid crisis. Attendees will also learn about federal funding opportunities supporting legal aid efforts responding to this crisis.

Securing Safe and Affordable Rental Housing in Detroit and Beyond

Presenters will guide an interactive discussion among advocates about inequity in rental housing in Detroit, tenants rights and recent city enforcement efforts. The information and ideas generated during the panel will encourage participants to think critically about strategies to address housing inequity in their cities and inspire collaborative problem solving.

Setting the Standard(s): Best Practices for Supervision of Domestic & Sexual Violence

e will give EJC attendees a "sneak peek" at our brand new product, a DOJ-OVW funded best practices guide for supervision of DSV attorneys both staff and volunteer. Through an engaging discussion we will work through the intersectional themes and suggestions of the best practices guide. We will share common examples and strategies for success and transformative leadership for multigenerational staff and volunteer attorneys working with vulnerable and traumatized clients.

Shark Tank: Pro Bono Innovation Fund Edition

The Pro Bono Innovation Fund Shark Tank will invigorate entrepreneurship and replication in legal aid pro bono. Four Pro Bono Innovation Fund grantee “Innovators” have been selected to inspire you to do pro bono more efficiently and effectively with meaningful client impact. Innovators will pitch a breakthrough product, concept, or service from their Pro Bono Innovation Fund projects for the chance to star in the next LSC Pro Bono Innovation Lab. Audience members will be the Sharks, whose job it is to identify the most promising replications that the Pro Bono Innovation Fund has to offer. Sharks will bring the perspective of diverse pro bono models and communities across the country, and will sink their teeth into Innovators’ ideas to test the strength and viability of replication. This session will use Poll Everywhere to capture live results to select the Shark Tank winner and allow the audience to provide feedback to each Innovator.

Snaps and Posts and Tweets – Oh My!

This session will highlight how legal services providers can and do use social media and online platforms to improve pro bono and volunteer programs. Panelists will discuss using such platforms to place time-sensitive cases, better understand volunteer interests, gauge availability, target larger and more diverse groups of volunteers, effectively disseminate information, and solve some of the most frequently-seen problems in volunteer engagement.

State Funding Roundtable: Successes and Challenges of the 2019 Sessions

This Roundtable continues the long-term practice of providing an opportunity for those working on state legislative funding for civil legal aid to share ideas. Those active in the legislature in 2019 will share lessons learned that are applicable to others. We would love to have a representative from every state join us!

Strategic Advocacy Against Automated System Bias

We will discuss the variety of automated systems that may affect your community and provide specific examples of how those systems are used to make civil and criminal justice decisions. We will focus on strategic advocacy to address the ways in which these systems succeed and fail.

Strategic, Scenario Planning: How to Move Your Civil Legal Aid Firm Forward

This workshop will address current examples in strategic planning and scenario planning; what is the difference? How will either move your legal aid firm forward? What are new ways to engage and gain insights for an adaptive strategic or scenario plan? What is the right level of staff and board involvement? We will consider the planning processes used at a number of legal aid programs so that audience members will get a sampling of what is most current. Key priorities at programs include succession planning, race equity and increasing our impact.

Talking About Clients: Honoring Stories, Communicating Needs, and Disrupting Essentialist Narratives

This session will explore the language we use when discussing our clients with various audiences, including funders, pro bono partners, the media, and ourselves. We will discuss examples that are disrupting “good”, “deserving”, or otherwise essentialist client narratives, and share strategies that embrace community informed story-telling.

The Intersection of Health Care and Immigration: Tackling the “Public Charge” Rule through Pro Bono Involvement

Health care and immigration have found themselves under attack in the Trump Administration. The new proposed “public charge” rule merges these two issues as it threatens health care for immigrant individuals and families. This session will highlight innovative ways nonprofits and law firms are working together to address these issues.

The Kids Are Alright: Strategies for Pro Bono Work With Immigrant Children

Session will cover best practices for pro bono representation of immigrant children in removal proceedings, offering practical suggestions for law firms and LSPs to successfully collaborate through three stages of a child’s case: the initial meeting, drafting an affidavit, and preparing a child for a merits appearance.

The Marriage of Pro Bono and Fund Development: For Better or For Worse?

Fund development and pro bono programming can work together to expand organizational human and financial resources. We explore both the benefits and challenges involved in integrating these two areas within an organization. Session participants will leave with a framework to explore additional opportunities for resource development at their own organizations.

The Power of the Portal: Building Partnerships to Enhance Statewide Sites

West Tennessee Legal Services and Tennessee Alliance for Legal Services built strategic partnerships to enhance user experience on their statewide portal, HELP4TN.org. Their team developed a document- automating chatbot and benchmarked internet marketing best practices and strategy. This session explores how they built their team of experts and demonstrates a consumer and data driven approach to site updates.

Top Ten Best Policies for State and Local Fines and Fees Regimes

Across the country, legislators annually close gaps in their budgets by imposing fines and fees on individuals caught up in state and local justice systems. These hidden taxes have become a significant part of state and local government financing but they are harmful and regressive. They exacerbate racial disparities, penalize people for being poor, undercut the integrity of the justice system, and prevent people from escaping poverty. Reform efforts are accelerating. But what are the best governmental policies and practices? Join us in this conversation that can be helpful in your own work and that can also help to align strategic reform initiatives that advocates are pursuing across the country. Panelists and the full group will consider strengths and weaknesses of approaches that include eliminating driver’s license suspensions for failure to pay court debt, making "inability to pay" hearings real, capping municipal revenue from fines and fees, allowing community service, requiring impact statements before adoption of new fines and fees, and more.

Top Ten Best State Laws & Policies for Pro Bono

Join this panel discussion about how some states have been improving pro bono services and culture, and how yours can too, by adopting laws, rules and policies which promote pro bono participation, such as (i) requiring pro bono service as a condition to becoming licensed for law practice; (ii) permitting attorneys who take pro bono cases to earn credit toward mandatory CLE requirements; (iii) requiring attorneys to report on certain aspects of pro bono service to maintain their professional licenses to practice; and (iv) waiving professional license requirements for law professors, in-house counsel, retired and inactive attorneys and for out-of-state attorneys assisting individuals and families in a state impacted by a disaster. At the conclusion of the session, we will identify a suggested set of best laws, rules and policies for supporting pro bono, and the reasons for and against the inclusion of each.

Training Attorneys with Virtual Reality

Virtual Reality (VR) is quickly being recognized as a great tool for training people in multiple fields. In San Francisco we are using VR to train pro bono attorneys in how to conduct landlord/tenant negotiations. We will explain what VR is and how your organization can join the VR revolution.

Training the Equal Justice Warriors of the Future

Is legal education doing enough to train the next generation of equal justice warriors? In the first part of this session, we'll share the lessons learned from the collaboration between University of Arizona College of Law's Innovation for Justice Program and BYU Law's LawX legal design lab. These two legal education innovation initiatives teamed up in a fall course that tackled the problem of eviction across two jurisdictions, with an eye toward training students to create A2J solutions that scale. In the second half of the session, we'll flip the classroom and ask attendees to teach us: what should we be teaching students, so that they graduate ready to join your ranks and continue the fight for equal justice? And to make sure we're busting silos - we're bringing I4J and LawX students to the session.

Using Data to Identify and Improve Delivery of Rural Legal Services

Legal Services Alabama (LSA) undertook a project to map poverty and free legal services offered to Alabama citizens. The data revealed that rural areas were significantly under-served, and LSA developed a plan to begin a Rural Economic Improvement Project. Presenters will provide guidance on utilizing data to identify needs and develop creative solutions.

Using Online Courts to Modernize the Legal System

Americans can shop, socialize, and manage bills online 24 hours a day. However, disputing a lawsuit typically requires a trip to the courthouse during business hours. Those who live far from the courthouse, have limited mobility, and have inflexible work schedules are more likely to receive a negative judgment because they failed to appear in court. This can threaten homes, family stability, livelihood, and access to justice. To meet this challenge, state and county court systems across the country are experimenting with online dispute resolution (ODR) tools--which allow parties to attempt to resolve their dispute via the internet and provides outside personal intervention only where necessary. In 2018, Utah became the first state to build an ODR tool for small claims cases. This new technology will change the way Utah courts do business. The Pew Charitable Trusts and the National Center for State Courts are helping states like Utah pilot and evaluate the impacts of ODR. Leaders from Utah, NCSC, and Pew will discuss the challenges courts face using online courts to modernize the legal system, including technology, skeptics, and maintaining the rule of law.

Using Rigorous Evaluation for Resource Allocation

Having a criminal record constitutes an impediment to stable housing and employment and is a barrier to the finalization of a successful reentry strategy. Does expungement stabilize housing and employment while reducing in recidivism? Should oversubscribed legal services providers dedicate their scarce resources to assistance in obtaining expungements?

When tenants are sexually harassed, what to do and who can help?

In this interactive session, hear from those who investigate and litigate allegations that tenants have been sexually harassed by landlords, property managers, maintenance workers, or others with control over housing. What are your options if your client reports sexual harassment? What protections are available under the federal Fair Housing Act?

Working Together to Provide Immigration Legal Services in Times of Crisis

Interactive workshop to identify best practices in communication, volunteer recruitment, and pro bono legal services delivery in a time when immigration practice is often upended by man-made crises.

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