- You can expect questions about the type of claims handled and previous experience.
- Prepare the witness to handle questions about each and every document in the claim file.
- Make sure the witness is prepared on company policies and procedures.
Preparing a claims professional for a deposition can seem overwhelming. In addition to reviewing the claim file documents or other communications the claims professional authored or received, it helps to put together a list of issues that you need to cover with your witness. Here is a general checklist for consideration.