In-office work is conducive to maintaining confidentiality, given its secure physical storage, layouts that allow lawyers to caucus in private, and internet security. Working from home—with family members, roommates, or even delivery or repair people—may not have the same inherent structural protections.
Even with just other family members in the home, lawyers should take care not to leave confidential information about, unattended. Ideally, the lawyer will work in a separate room within the home with a door that can be closed. The lawyer can consider whether to use headphones when in conferences to minimize the risk of being overheard. Sharing screens on a video call is a common occurrence, but lawyers may need to review the process to avoid accidentally sharing confidential information to viewers who should not receive it. Lawyers can also consider how to dispose of confidential documents, including by use of an at-home shredder or other secure depository.
Law firms have also seen an uptick in suspicious online activity targeting personnel working from home (when, perhaps, they are less likely to notify another employee about a phishing scam). These scams can seek to trade on general uncertainty or COVID-19-related disruption to try to obtain confidential information or log-in credentials. Sometimes a specific employee is targeted; other times, the phishing scam is sent to a larger group. Lawyers should warn their staff to raise any questions about the integrity of an email to an IT team or other risk manager.
By being mindful of these risks, lawyers can ensure that their at-home practice does not sacrifice client confidentiality.