A common complaint from clients is lack of responsiveness and communication from counsel. Indeed, responsiveness and effective communication are both skills that can be improved, just like any other skill an attorney needs to be successful. Developing and utilizing a system to ensure you are adequately responding to and effectively communicating with clients will help develop these skills. The system described herein is just one of many ways a young attorney might address returning client voicemails and emails, and regularly reporting to the client. Excelling in an area that most attorneys struggle in is a good way to impress clients.
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