Obtaining and reviewing medical records is an essential part of the discovery process when a claim involves physical injury. In pharmaceutical mass torts, for example, medical records are particularly important for documenting prescription history against alleged consumption. The following is a brief list of the steps required to obtain records effectively.
Acquire from Plaintiff's Counsel
- List of providers. A list of physicians, hospitals, pharmacies, or clinics, including accurate provider names and addresses.
- HIPAA "authorization for disclosure of protected health information" form. Each form must include: Language from the Act authorizing record release; Claimant's signature and date; and name and address of facility or provider. If the patient is deceased, a minor or lacks capacity, a legally appropriate party may sign the request. Plaintiff's counsel may prepare the form internally or may utilize a form prepared by defense counsel for their client's signature.
- Forms are typically valid for one year unless otherwise indicated.
- This authorization may not apply to sensitive information such as medical records regarding psychiatric content or HIV status. These may require a separate form.
- Additional information regarding HIPAA and the right to access medical records is found on their website.
Prepare Additional Documents for the Record Request
- Medical record request letter. This letter outlines the formal request for records. It must include claimant's name, social security number and date of birth. You may request "any and all" records or indicate a specific timeframe or type of record.
- Billing and radiology records. Some medical facilities may require a separate request for billing or radiology records. This information can typically be derived by calling the facility directly.
- Certification of records. Documents providing for certification of medical records by an appropriate facility representative should be included with the request. The first is to certify records provided to the requesting party and the other is utilized when no responsive records are identified.
- Other documents. Facilities may also require additional documents, for example, a copy of the claimant's death certificate, POA, or the driver's license of signee.
Investigate State Specific Rules
While the procedure for requesting medical records is similar across states and provider types, individual states often have unique rules regarding medical record requests. For example, Illinois requires a signed and dated Authorized Relative Certification when requesting medical records for a deceased claimant.
Call the Health Information Management (HIM) Department
Before you send your medical record request documents, check each facility's website for any available instructions. It is also imperative that you call the HIM department directly to identify (or confirm) the method by which you should send the request. Requests are typically transmitted via fax, however, some facilities require hard copies of the request by mail. Very few allow record request documents to be transmitted via secure email.
Even though HIPAA allows providers 30 days to process the request and send records, records are rarely received in that time frame. Unless the records are requested on an "urgent" or "rush" basis, or a subpoena is involved, it can take several months to receive records. Typically, the HIM department (especially at a large medical center) will need extensive prodding to process the request and eventually send the records. One reason for delay is that older records are often at an outside storage facility. Older records may also have been destroyed based on facility policy. Other facilities may claim a delay is based on a "backlog" of requests. Once retrieved, records may be mailed to you, sent by fax (typically only if under 100 pages), or placed on a secure website for download.
Once the request has been processed, an invoice will be sent prior to the release of the records or the invoice may accompany the records. Some facilities do not charge for small record sets.
Identify Additional Providers
A review of the initial set of medical records may provide information regarding additional key providers or facilities necessary to the case (which may have been omitted from the list provided by opposing counsel).
Like other aspects of discovery, good record collection requires diligence and attention to detail. In order to expedite this process, and reduce time and costs involved, your firm may consider retaining an outside company specializing record retrieval and analysis services.