December 13, 2019 Articles

Expungement of Customer Complaints Against Securities Brokers: Front Page News?

A quick summary of the current status of the process, how it developed, and concerns moving forward.

By Josh Jones

Given all the issues facing our country, it may seem surprising that the mechanics by which registered representatives, including securities brokers, may have customer complaints removed from their records has become a topic for discussion as the Democratic primary season begins in earnest. However, given the significant amount of attention given to this issue by investor advocates and the Financial Industry Regulatory Authority (FINRA), brokers should expect to see more headlines like Senator Elizabeth Warren’s recent call for transparency regarding the FINRA expungement process. Below is a quick summary of the current status of the process, how it developed, and concerns moving forward.

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