December 05, 2016 Articles

The AAA's New "À La Carte Services": Gaining Access to Administrative Support Without Filing a Case

By P. Jean Baker

Parties routinely include American Arbitration Association (AAA) clauses in their contracts because they want (1) access to the AAA's domestic and international roster of experienced, qualified, and trained arbitrators; (2) a well-defined process for selecting an arbitrator or a panel; (3) a third-party administrator able to confidentially handle challenges to an arbitrator's continued service due to a potential conflict of interest; and (4) a mechanism for collecting deposits and resolving billing disputes. For the past 90 years, access to these four critical administrative functions has been reserved for those who file a case with the AAA.

With the AAA's recent introduction of its à la carte services, parties can now obtain stand-alone administrative assistance by the AAA on an as-needed basis without filing a case with the AAA.

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