Spring 2014

Military & Veterans

LAMP: From the Chair...

By David G. Ehrhart, Brig Gen, USAF (Ret.), Standing Committee on Legal Assistance for Military Personnel

Over the course of the last year, our LAMP Committee's ABA staff — Jason Vail (Committee Counsel) and Mary Meixner (Military Pro Bono Project Director) — have been working diligently to build our latest initiative, the ABA Veterans' Claims Assistance Network (VCAN).

IOLTA

IOLTA: From the Chair...

By Penina Lieber, Commission on Interest on Lawyers' Trust Accounts

In April, the Commission held its spring meeting in Little Rock Arkansas. We were fortunate to be joined by members of the Arkansas Access to Justice Foundation, Inc. (the Foundation): Dr. Alice Hines, Frank Sewall, Tamra Cochran, and Immediate Past President Richard Downing. The Foundation administers IOLTA and engages in fund raising for legal services and the state's access to justice initiatives.

IOLTA

Celebrate Good Times – Reaching a Milestone

By Kimberly Schmitt

As the Texas Access to Justice Foundation began its 30th anniversary year this year, we faced the many questions that accompany a milestone celebration. What event(s) do we want to have? Should we incorporate fundraising activities in the celebration? How do we recognize the contributions of many outstanding leaders? What makes sense economically?

IOLTA

Grantee Spotlight: Helping 1,600 clients a year through IOLTA funds in Birmingham

By Nancy Yarbrough

Thanks to the financial support of the Alabama Law Foundation, which distributes IOLTA funds in the state, volunteer attorneys in Birmingham, Alabama helped approximately 1,600 low–income clients a year. This assistance is primarily provided through Help Desks for pro se litigants in the District and Domestic Courts.

IOLTA

News and Notes

2014 Summer IOLTA Workshops and IOLTA Established in Puerto Rico

Pro Bono

Pro Bono: From the Chair...

By Mary K. Ryan, Standing Committee on Pro Bono and Public Service

Girl Scout Cookies! Have I got your attention? Author and entrepreneur Seth Godin recently offered a wonderful insight, arising from one of our favorite commercial transactions: buying a box of Girl Scout Cookies.

Legal Delivery

LRIS: From the Chair...

By John Norwine, Standing Committee on Lawyer Referral and Information Service

After nearly twenty years of running the Cincinnati Bar Association, I have seen many, many changes that we needed to make, or were required to make, in order to better serve our members and the public.

Legal Delivery

Excellent Customer Service Will Never Go Out Of Style

By Jeannie Rollo and Carole Conn

Let's not kid ourselves: The dominance, ease, and informality of purchasing goods and services online has heightened and expanded the requirements for excellent customer service. Whether the online activity involves a human being or a fully electronic portal by which to transact business, customers can instantaneously report their satisfaction (or dissatisfaction) in online reviews.

Legal Delivery

SAVE THE DATE! 2014 National Lawyer Referral Workshop

Please join us for the 2014 National Lawyer Referral Workshop at the Renaissance Long Beach in Long Beach, California