Standards for the Provision of Civil Legal Aid
Table of Contents
Section 1: Standards for Governance
- Standard 1.1 on Overall Functions and Responsibilities of the Governing Body
- Standard 1.1‑1 on Governing Body Oversight of the Organization
- Standard 1.1‑2 on Prohibition Against Interference in the Representation of Clients
- Standard 1.1‑3 on Fiscal Matters
- Standard 1.1‑4 on Relations with the Chief Executive
- Standard 1.1‑5 on Serving as a Resource to the Organization
- Standard 1.1-6 on Resource Development
- Standard 1.2 on Governing Body Members' Responsiveness to the Communities Served
- Standard 1.2-1 on Individual Members' Commitment to the Organization
- Standard 1.2‑2 on Governing Body Members from the Communities Served by the Organization
- Standard 1.2‑3 on Training of Members of the Governing Body
- Standard 1.2-4 on Governing Body Members' Conflicts of Interest
- Standard 1.3 on Governing Body Communication with Client and Legal Communities
Section 2: Standards for Leadership and Management
- Standard 2.1 on Board Governance
- Standard 2.2 on Effective Leadership
- Standard 2.3 on Promoting Language Justice
- Standard 2.4 on Stewardship of Human Resources
- Standard 2.5 on Representation Expenses
Section 3: Standards Regarding Provider Effectiveness - General Requirements
- Standard 3.1 on Effective and Efficient Delivery Systems
- Standard 3.2 on Service Delivery to Individuals
- Standard 3.3 on Service Delivery to Communities
- Standard 3.4 on Service Delivery to Effect Systemic Change
Section 4: Standards Regarding Provider Effectiveness - Delivery Structures and Methods
- Standard 4.1 on Identifying Legal Needs and Planning to Respond
- Standard 4.2 on Delivery Structure
- Standard 4.3 on Participation in Statewide and Regional Systems
- Standard 4.4 on Race Equity, Disability Diversity, Cross-Cultural Sensitivity, and Cultural Humility
- Standard 4.5 on Staff Diversity
- Standard 4.6 on Achieving Lasting Results for the Individuals and Communities Served
- Standard 4.7 on Integrating the Resources of the Legal Profession and Involvement of Members of the Bar
- Standard 4.8 on Relations with the Organized Bar
- Standard 4.9 on Use of Other Practitioners
- Standard 4.10 on Effective Use of Technology
- Standard 4.11 on Organization Evaluation
Section 5: Standards for Internal Systems, Procedures, and Client Relations
- Standard 5.1 on the Organization's Intake System and Access to Services
- Standard 5.2 on Eligibility Guidelines
- Standard 5.3 on Establishing a Clear Understanding
- Standard 5.4 on Protecting Client Confidences
- Standard 5.5 on Case Files
- Standard 5.6 on Client and Attorneys' Fees
- Standard 5.7 on Implementing Language Justice
- Standard 5.8 on Client Complaint Procedure
Section 6: Standards for Quality Assurance
- Standard 6.1 on Ensuring Delivery of High-Quality Legal Services
- Standard 6.2 on Characteristics of Staff
- Standard 6.3 on Assignment and Management of Cases and Workload
- Standard 6.4 on Responsibility for the Conduct of Representation
- Standard 6.5 on Review of Representation
- Standard 6.6 on Training
- Standard 6.7 on Providing Adequate Resources for Research and Investigation