A provider's staff should be diverse, well-qualified and competent, sensitive to low income persons and their legal needs, and committed to providing high quality legal services.
Legal aid for low income persons should be provided by staff members who are professionally well-qualified and competent, are sensitive to persons they are serving and cognizant of their legal needs, and are committed to high quality legal work to address the problems of low income persons. To this end a legal aid provider should recruit and strive to retain diversewith the professional skills and knowledge to provide high quality assistance to persons served, committed to providing such assistance and capable of communicating effectively with members of the low income communities served by the
Providers should take steps to facilitate high quality work by its staff practitioners by offering training in professional skills and substantive law and assuring that staff members have meaningful opportunities for professionalIt should supervise its staff members to foster their professional growth and assure effective assistance to The provider should strive to retain staff by providing fair compensation, benefits and satisfactory working conditions. A provider’s capacity to attract and retain high quality staff will be enhanced by the degree to which it is engaged with the low income communities it accomplishes meaningful results for and has institutional stature and
High quality representation also calls for practitioners who can communicate effectively with their clients and who are aware of and sensitive to the cultural diversity that exists in the low income communities that the providerThe provider should seek out practitioners who have the capacity to empathize with the concerns of low income clients and bridge differences that may exist regarding their understanding of their legal problems and the legal system in Providers should recruit bilingual practitioners and staff who can effectively communicate with applicants and clients who may have limited proficiency in English or who are hearing- Providers should conduct training for its staff to assure that they are equipped to provide services to members of diverse client communities in a culturally competent