March 26, 2021

Proposed Revisions to the Standards for the Provision of Civil Legal Aid

As drafts of the revised Standards become available, they will be linked to the index below. Live links below will allow for download of the draft revised Standards in Word format. This page will be continuously updated as new drafts become available for review, so check back often.

Table of Contents

  • Introduction

Standards for Governance

  • Standard 1.1 - Overall Functions and Responsibilities of the Governing Body
    • Standard 1.1-1 - Governing Body Oversight of the Provider
    • Standard 1.1-2 - Prohibition Against Interference in the Representation of Clients
    • Standard 1.1-3 - Fiscal Matters
    • Standard 1.1-4 - Relations with the Chief Executive
    • Standard 1.1-5 - Serving as a Resource to the Provider
    • Standard 1.1-6 - Resource Development
  • Standard 1.2 - Governing Body Members' Responsiveness to the Communities Served
    • Standard 1.2-1 - Individual Members' Commitment to the Provider
    • Standard 1.2-2 - Board Members from the Communities Served by the Provider
    • Standard 1.2-3 - Training of Members of the Governing Body
    • Standard 1.2-4 - Governing Body Members' Conflicts of Interest
  • Standard 1.3 - Governing Body Communication with Low Income and Legal Communities

Standards Regarding Provider Effectiveness - General Requirements

  • Standard 2.1 - Identifying Legal Needs and Planning to Respond
  • Standard 2.2 - Delivery Structure
  • Standard 2.3 - Participation in Statewide and Regional Systems
  • Standard 2.4 - Cultural Competence
  • Standard 2.5 - Staff Diversity
  • Standard 2.6 - Achieving Lasting Results for Low Income Individuals and Communities
  • Standard 2.7 - Integrating the Resources of the Legal Profession and Involvement of Members of the Bar
  • Standard 2.8 - Relations with the Organized Bar
  • Standard 2.9 - Use of Non-attorney Practitioners
  • Standard 2.10 - Effective Use of Technology
  • Standard 2.11 - Provider Evaluation
  • Standard 2.12 - Institutional Stature and Credibility

Standards Regarding Provider Effectiveness - Delivery Structure and Methods

  • Standard 3.1 - Full Legal Representation
  • Standard 3.2 - Legislative and Administrative Advocacy
  • Standard 3.3 - Community Economic Development
  • Standard 3.4 - Limited Representation
    • Standard 3.4-1 - Representation Limited to Legal Advice
    • Standard 3.4-2 - Representation Limited to Brief Service
  • Standard 3.5 - Assistance to Pro Se Litigants
  • Standard 3.6 - Provision of Legal Information

Standards for Relations with Clients

  • Standard 4.1 - Provider's Intake System
  • Standard 4.2 - Establishing a Clear Understanding
  • Standard 4.3 - Protecting Client Confidences
  • Standard 4.4 - Client and Attorneys' Fees
  • Standard 4.5 - Access to Services
  • Standard 4.6 - Communication in the Primary Languages of Persons Served
  • Standard 4.7 - Client Complaint Procedure

Standards for Internal Systems and Procedure

  • Standard 5.1 - Eligibility Guidelines
  • Standard 5.2 - Policy for Acceptance of Applicants for Service
  • Standard 5.3 - Maintenance of Records
  • Standard 5.4 - Case Files
  • Standard 5.5 - Policy Regarding Costs of Representation

Standards for Quality Assurance

  • Standard 6.1 - Characteristics of Staff
  • Standard 6.2 - Assignment and Management of Cases and Workload
  • Standard 6.3 - Responsibility for the Conduct of Representation
  • Standard 6.4 - Review of Representation
  • Standard 6.5 - Training
  • Standard 6.6 - Providing Adequate Resources for Research and Investigation

Standards for Practitioners

  • Standard 7.1 - Establishing an Effective Relationship and a Clear Understanding with the Client
  • Standard 7.2 - Client Participation in the Conduct of Representation
  • Standard 7.3 - Practitioner's Responsibilities to Protect Client Confidences
  • Standard 7.4 - Initial Exploration of the Client's Legal Problem
  • Standard 7.5 - Investigation
  • Standard 7.6 - Legal Analysis and Research
  • Standard 7.7 - Case Planning
  • Standard 7.8 - Legal Counseling
  • Standard 7.9 - Negotiation
  • Standard 7.10 - Alternative Dispute Resolution
  • Standard 7.11 - Litigation
    • Standard 7.11-1 - Litigation Strategy
    • Standard 7.11-2 - Pleadings
    • Standard 7.11-3 - Motion Practice
    • Standard 7.11-4 - Discovery
    • Standard 7.11-5 - Trial Practice
    • Standard 7.11-6 - Enforcement of Orders
    • Standard 7.11-7 - Appeals
  • Standard 7.12 - Administrative Hearings
  • Standard 7.13 - Legislative and Administrative Advocacy by Practitioners
  • Standard 7.14 - Practitioner's Responsibilities in Limited Representation
  • Standard 7.15 - Transactional Representation
  • Standard 7.16 - Representation of Groups and Organizations
  • Standard 7.17 - Maintenance of Professional Competence