Staff Training
- Milwaukee Bar Association Operations Manual
- Ohio Metro Bars Intake Call Guide (2004)
- Staff Training Manual (2004):
Word I PDF - Bar Association of San Francisco Training Manual (2004):
Word I PDF - New York City Bar Association Chart Defining Terms & Referral Categories (2006)
- Your Link to Legal Help! - Two Sessions from the 2002 ABA Lawyer Referral Workshop (CD-ROM)
- Learn Proven Techniques for Handling Callers! - Two New Sessions from the 2009 ABA Lawyer Referral Workshop (CD-ROM)