Rose Immigration Law Firm is a full-service immigration firm known for delivering high-quality assistance with a personalized touch. What’s their secret? Dedication, understanding, and LawPay.
We sat down with Doug Russo, owner and managing member of Rose Immigration Law Firm, and Andie Sanders, Director of Administration at Rose Immigration Law Firm, to learn how LawPay elevates the client experience and continues to revolutionize the way the firm does business.
Client satisfaction is a top priority for the team at Rose Immigration.
“The client experience is one of the most important things that we do,” says Sanders.
To amplify experiences, the firm offers clients a variety of flexible payment options to meet individual needs.
“Because of the complexity of the immigration process, individuals are making a big investment to become permanent residents or U.S. citizens,” says Russo.
To ease anxieties and make the payment process easier, the firm uses LawPay’s Pay Later feature to enable their clients to make payments on their terms while ensuring reliable cash flow for their firm.
“It also allows us to get paid upfront so we can start work on the case immediately to speed up the process for the client,” says Russo.
Sanders says the firm also likes to offer payment plans through scheduled payments via LawPay. “The process is so easy for our clients. They give us a little bit of information, and we set up the timing of their payments,” she says.
Russo agrees that options are the best way to maximize client satisfaction.
“Whether it’s sending a link, a Quick Bill, or having the client go to our website, the clients have the ability to select several options,” he says.
The immigration legal process is complex, and filing fees often must be paid upfront.
According to Sanders, “Using LawPay helps us recover that money faster and keeps our cash flow intact. Roughly 85% of our individual clients pay via LawPay in one form or another.”
Nothing beats old-fashioned customer service—even in the age of online payments and digital services.
Sanders recalls, “We had a client in Germany who had been trying to make a payment, and the international transfers were just really difficult.” To solve the problem so the firm could receive payment, Sanders reached out to LawPay customer support. “They were so friendly and got the problems figured out immediately,” she says.
“Online payments are a necessity in 2024 and beyond,” says Sanders.
Sanders says she recommends LawPay to any other firm administrator she meets. “It just makes everything so simple. The reporting functionality is great for our reconciliations, the fees are affordable, and the client experience is great.”
Ready to see how LawPay can benefit your firm? Schedule a LawPay demo today.
