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Law Practice Today

September 2024

Tips for Law Firms on How to Take Control of Their Online Presence

Joe Douglass

Summary 

  • Set goals, use a CMS, ensure mobile-friendly design, and apply SEO.
  • Create valuable content, engage on LinkedIn and Facebook, and build backlinks.
  • Manage online reviews for credibility and use analytics tools to track and improve performance.
Tips for Law Firms on How to Take Control of Their Online Presence
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Imagine losing clients because your website is slow, outdated, and hard to find. A solid digital presence is crucial for law firms in a world where people spend so much of their lives online. This guide will help you manage it effectively.

Setting Up Your Website

Your website is your online foundation. Here’s how to get started:

  • Establish goals: What do you want to get out of your online presence? How do you want people who encounter your firm online to feel? Building trust and credibility are great goals, but also think about desired outcomes. It may sound lofty, but it’s crucial to establish them early on.
  • Choose a content management system (CMS): For easy website management, use a CMS like WordPress or Wix. These platforms offer customizable templates and user-friendly interfaces, allowing you to edit content without technical expertise.
  • Pick a domain name: Choose a memorable, relevant domain name with no more than 20 characters (e.g., www.yourlawfirm.com).
  • Select a hosting provider: Opt for reliable providers like Bluehost or SiteGround with good customer support, so when you need help, you can get it fast.
  • Design your website: Customize a professional template with your logo, firm colors, and essential pages (Home, About, Services, Contact, Testimonials).

Optimizing Your Website for Search Engines

Your website must be easily found on search engines like Google to attract clients. Here’s how:

  • Keyword research: Identify keywords potential clients might use (e.g., “divorce lawyer in [your city]”) and integrate them into your content.
  • Regular content updates: Post informative blog posts and articles to boost search engine rankings.
  • Local search engine optimization (SEO): Include your firm’s name, address, and phone number (NAP) on your site and register a Google Business Profile.
  • Mobile-friendly design: Ensure your site works well on mobile devices. It’s how most users will access it.
  • Technical SEO: Optimize loading speeds using compressed images, browser caching, and minified code. Use HTTPS, clean URL structures, and proper schema markup to improve accessibility and rankings.

Overwhelmed? Consider hiring a professional contractor to help. Sites like  Upwork provide reviewed experts for hire. Read their reviews, talk with them, and ensure they offer proof of their results.

Using Social Media

Social media can connect you with potential clients and build your online reputation:

  • Platform focus: Focus on platforms like LinkedIn for professional networking and Facebook for community engagement.
  • Audience engagement: Share legal updates, success stories, and helpful content.
  • Timely responses: Respond to comments and messages promptly to build trust.

Creating Valuable Content

Quality content attracts visitors and establishes your firm as an authority:

  • Educational content: Write blog posts and articles answering common legal questions, positioning your firm as a helpful resource.
  • Storytelling: Share client success stories and case studies to build trust. As noted in my article, storytelling is a powerful PR tool.
  • Video: Create engaging videos to explain legal concepts and share client testimonials. Highlight emotional impact and key data. Use high-quality production, including professionally shot footage and relevant images (old photos and mobile video/pics can be great if applicable). Keep videos concise and optimize them for SEO.

Using Paid Advertising

Paid advertising can quickly increase your online visibility:

  • Google ads: Create ads that appear at the top of search results for legal services in your area, paying only when someone clicks.
  • Social media ads: Use targeted advertising on platforms like Facebook and LinkedIn to reach specific demographics.
  • A/B testing: Continuously test and optimize ads to improve performance.

Managing Online Reviews

Online reviews influence potential clients’ decisions:

  • Solicit reviews: Ask satisfied clients to leave reviews on Google, Yelp, and other sites to enhance credibility.
  • Respond professionally: Thank clients for positive reviews and professionally address negative feedback.
  • Improve services: Use review feedback to enhance your services.

Utilizing Email Marketing

Email marketing maintains relationships with current clients and nurtures leads:

  • Collect email addresses: Use tools like Constant Contact to collect emails through your website and social media, offering valuable resources in exchange.
  • Update regularly: Share updates regularly through newsletters, legal tips, firm news, and successes.
  • Tailor messages: Tailor messages to different client groups for better engagement.

Leveraging Earned Media Placement, Backlinks, and Legal Directories

Earned media boosts credibility without paid promotion, and backlinks are crucial:

  • Develop stories: Highlight your firm’s expertise and successes and contact journalists for coverage.
  • Contribute articles: Participate in interviews and speak at events to establish authority.
  • Build backlinks: Quality backlinks are links to your site from a trusted source. They’re critical for SEO. Get listed in reputable legal directories like Avvo, Martindale-Hubbell, Justia, Nolo, and FindLaw.

Choosing Images and Photos for Your Website

Images significantly impact how potential clients perceive your firm:

  • Professional photos: Showcase authentic photos of your office, team, and events for trust and credibility.
  • Brand reflection: Ensure images reflect your firm’s branding and values.
  • Stock photos: Use high-quality (non-cheesy) stock photos relevant to your practice areas.
  • Modern smartphone cameras: Use good lighting and modern smartphone cameras if professional photography is not feasible.

Tracking Your Performance

Tracking performance is critical to improving your online presence:

  • Website analytics: Use tools like  Google Analytics to monitor traffic, bounce rates, and conversions.
  • Social media analytics: Track engagement metrics to understand content resonance.
  • SEO performance: Regularly check keyword rankings using tools like  Semrush or  Ahrefs.

What Not to Do

Avoid these common mistakes:

  • Ignoring mobile users: Optimize for mobile to prevent users from leaving quickly.
  • Overloading with keywords: Use keywords naturally to maintain readability and avoid harming search rankings.
  • Neglecting social media: Engage regularly to build a following.
  • Not responding to reviews: Engage with feedback to build trust and improve services.
  • Using outdated content: Keep your content fresh and relevant.

Building and maintaining a strong online presence requires effort but is crucial for attracting clients and establishing credibility. Implement these strategies to see your law firm thrive online.

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