September/October 2020

Simple Steps

Healthy Billing and Collections Procedures

Allison C. Shields Johs

The coronavirus pandemic has reminded us to practice good personal hygiene, but it is also a reminder to practice good financial hygiene, including putting billing and collections procedures in place.

The May/June 2014 Simple Steps column, “Improving and Managing Cash Flow,” (available upon request from the Law Practice magazine archives) discussed creating good billing practices and reviewing them with clients at the initial consultation, rather than simply relying on your retainer agreement to do the work for you.

But how do you go about creating and evaluating those billing and collections policies and procedures?

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