Large firms have been developing client-service tools for several years, but we are now seeing smaller firms get into the act. They are building custom tools to serve their clients, but also selling those tools to other firms to create a whole new stream of income. We asked Greg Siskind of Siskind Susser, PC, in Memphis, Tennessee, to share insights into his firm’s recent development of new client-service tools and a marketplace to sell them.
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