May/June 2020


A Short Course for a Successful Practice

Peter Roberts

Managing the client relationship is as important as doing top-notch legal work. The client is likely feeling tension about both the legal matter and the initial meeting with you. Certain clients want only “legal help” to get from Point A to Point B. After the matter is concluded, the client will not remember much of what you said or much about what you did, but the client will remember how you made him or her feel. Your ultimate goal is to have your clients refer other clients to you based on that “feeling.”

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