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Expert’s Corner: The Use of AI as a Tool in Alternative Dispute Resolution

American Arbitration Association

Expert’s Corner: The Use of AI as a Tool in Alternative Dispute Resolution
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In healthcare-related dispute resolution, where facts are dense and regulatory frameworks complex, a dedicated case management team and an expert panel of arbitrators and mediators can be the difference between a long, drawn-out process and a fair, efficient outcome. Alternative dispute resolution (ADR), including arbitration and mediation, allows parties to resolve disputes more quickly, cost-effectively, and privately than traditional litigation while offering greater flexibility in a less formal setting. The introduction of AI in the dispute resolution process further enhances these benefits.

Even with AI making waves in ADR, expertise remains a cornerstone of sound decision-making. Healthcare disputes may involve issues ranging from credentialing to managed care and demand a deep understanding of clinical and regulatory frameworks. Neutrals with healthcare-specific training bring procedural discipline and contextual insights essential to navigating these cases fairly and rigorously.

AI-powered tools now play an increasingly important role in supporting this expert-driven process. While not a substitute for professional judgment, AI resources are reshaping how arbitration cases are prepared, managed, and presented, often reducing administrative burden. In contract-heavy environments like healthcare, where precision is critical, these tools can significantly enhance both the speed and quality of resolution.

The American Arbitration Association® (AAA®), a global leader in ADR, administers healthcare-related disputes with procedural neutrality and deep subject-matter expertise. It provides parties access to specialized neutrals and a growing suite of AI-powered tools designed to support a more efficient and effective dispute resolution process.

AI tools support—not supplant—the professionals at the heart of healthcare dispute resolution. When integrated into a process led by specialized healthcare-focused case managers and experienced healthcare panelists, they offer a compelling blend of technological precision and human judgment. In a field as complex and high-stakes as healthcare, that synergy is not just useful—it’s essential. To explore more about healthcare-focused case management, panel expertise, and supporting tools, visit American Arbitration Association.

Submitted by AAA