February 01, 2018 Practice Management

SPONSORED CONTENT ● Reviews Are a Tough Business

By Townsquare Interactive
Townsquare Interactive is a sponsor of the ABA Solo, Small Firm and General Practice Division. Neither the ABA nor ABA entities endorse non-ABA products or services. This article should not be construed as an endorsement.

 

Reviews can make or break the first impression you give to potential clients. Depending on where they look—Google, Facebook, Yelp—they might get different sides of the story.

If you have a negative review come in on any of these popular platforms, there are a few things you can do to mitigate the damage and make the best of the situation, including remaining objective and refusing to argue.

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