August 01, 2014

Top Three Tips to Increase Client Satisfaction - And Referrals

Emily DeKruif

The difference between a customer having a good experience and a great experience is often in the details. What a client pays attention to can determine whether they hire you—or a competitor.

According to plan member research from ARAG, the three most common areas on which consumers base the value of their experience—and the likelihood of referrals—are responsiveness, billing expectations, and communication standards.

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