- Find links to help you with your practice.
Once upon a time, I worked in technical support at a computer retailer. I recall an incident when a customer called up to complain his new computer wasn’t working. Having learned the hard way that you can waste time by overlooking the obvious, I asked him if it was plugged in. After he blessed me out for asking such an insulting question, we went through a number of trouble shooting steps. Nothing worked, so I asked him to bring it in. A little while later, he called back and apologized.