- Learn how to find interest in problem people rather than to become angry.
- Learn the "pause, breathe, choose" method of handling adversity.
When a client pushes our buttons, we tend to think of that person as “hard to deal with” or “difficult.” Have you noticed, though, that not everyone reacts the same way to that person? Behavior that comes across as difficult to you may be considered strange, but no big deal, to another person. There’s a clue in that—perhaps you don’t need to be as bothered as you make yourself!