February 09, 2021 Feature

Should You Build Your Own Practice Management System?

Dan Lear
Having a general dissatisfaction with what the market offered, three firms built systems to suit their own specific needs.

Having a general dissatisfaction with what the market offered, three firms built systems to suit their own specific needs.

marchmeena29/iStock via Getty Images Plus

Lawyers use all sorts of tools—word processors, legal research engines, electronic discovery tools, e-mail, and cars to get to and from the courthouse. Most of these simply facilitate a lawyer’s completion of a discrete or specific task. And, as such, understanding how they work “under the hood” isn’t that important. But law practice management is central to law practice. The process that a firm or lawyer uses can affect everything from the number and nature of typographical errors, to the comprehensiveness of legal research, to the breadth and precision of discovery. Some firms suggest that the system they’ve developed to manage and deliver legal services is a valuable differentiator, central to the firm’s success.

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