Tell Google Your Problems: Troubleshooting Basics

Jordan L. Couch

The rules were very strict in my fourth-grade computer class. Once a week we would go down into the basement computer lab, and Ms. S. would start every session with a stern reminder: “Do exactly what I tell you, do not click on anything unless I tell you to. And if you see an error message or something pops up, don’t touch anything. Immediately raise both hands and wait until I get to you. If you don’t, you can break the computer.” I can’t say for sure whether her claims were true in 1999, but I am certain there is no cause for such fear in 2019. Unless you are downloading viruses, it is extremely difficult for a novice computer user to “break” any hardware or software.

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