Customer-Centric Legal Tech

By Katia Alcantar and Kevin S. Gillespie

A majority of low- and moderate-income Americans’ legal needs are unmet. To tackle this crisis and increase access to justice, organizations have developed innovative web- or app-based platforms that leverage technology, data, and design. Each platform caters to the underlying reasons people are left without legal help—whether it is lack of time and resources, or unfamiliarity with available legal solutions and consequences of non-action. Exacerbating the problem is state ethics committees’ skeptical attitude toward attorney matching or referral services.

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