If your goal is to have an ethics complaint brought against you, poor client communication is by far the fastest and easiest way to get there. Bar associations consistently cite bad communication as the number-one reason for ethics actions. Lest you think this is going to be an article all about ethics, let me assure you, it’s not. The ethics rules surrounding client communication are pretty simple to understand. All you need to do is be honest, straightforward, and reliable in communicating with your clients. But why settle for the bare minimum? In this article I share tips and tricks for exceptional client communication that I have developed over thousands of client conversations and countless workshops with attorneys and consultants.
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