March 01, 2018 GPSolo

DISPUTE RESOLUTION: Reflections of a Federal Agency Ombuds

By Wendy Kamenshine

As Ombudsman for the Consumer Financial Protection Bureau (CFPB), I serve as an advocate for a fair process, like other ombuds. However, in this context I also am a public servant, one with a special opportunity to assist both a federal agency and the people and entities that interact with it.

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