January 01, 2016 GP Mentor

GP MENTOR: When Things Go Wrong

John R. Wachsmann
When things go wrong—don’t go wrong with them.

—Hilary Hinton “Zig” Ziglar

There are myriad things that go wrong in a law firm. Some of these are controllable, but many are not. Here are a few: natural disaster, loss or death of an employee, grievance filed against an attorney, sickness of an attorney or staff member, theft, loss of an important case, not enough clients or money, client complaints, loss of an important client, server or computer crash, and phone system crash. I am sure you can think of others not listed. Fortunately, most of us have not experienced even a portion of these, but most of us have experienced a few.

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