Understanding the nuances of language is a skill honed by legal professionals because it often can determine the success of cases. However, this skill does not always translate to an understanding of the nuances of information technology (IT) language, which often can determine the success of case management. If you and your IT consultant or vendor perceive these nuances differently—if expectations are not discussed thoroughly and the right questions are not asked before decisions are made—you may discover too late that your perceptions of these nuances have led you to the wrong choices when selecting software.
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