June 01, 2014

How to Choose the Right Tools for Any Client Communication

Communicating with clients—what could be more important to your law practice? After receiving an e-mail from a client, how often do you, reflexively, decide to reply by e-mail? Faced with a flood of incoming e-mails and phone messages, you may overlook a superior method of responding.

There is an increasing divide between lawyers who embrace tradition and those who embrace technology. Collaboration no longer means gathering a bunch of high-billing attorneys in a room to work out a legal strategy for a client. The price of videoconferencing technology has dropped substantially. Depending on the choice of technology platform, it can even be free. And the expectation of your clients has grown for greater interactivity, faster response time, and more involvement in their legal matters.

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