In today’s law office, issues of confidentiality abound—particularly in a shared office space. I have seen the cause of these concerns. Attorneys will set up a second working area with confidential files in shared conference rooms, or they will leave confidential documents on the copier or facsimile machine. Experts constantly advise us to protect the confidentiality of our clients when we use the Internet, send files by e-mail, or store our firm documents in the cloud. And all these issues are very important. However, the one thing I wish I had known about confidentiality as I left the comfort of the big firm and started my own practice was that staff often does not intuitively understand the need to maintain the client’s confidence.