Web collaboration tools (web conferencing services and software, web events, and remote support) have exploded in recent years to take advantage of broadband connectivity, large-format flat-panel displays, and plummeting costs. The tools have evolved from early peer-to-peer desktop conferencing tools and simple server-based collaboration tools to today’s scalable, platform-independent applications assimilating instant-messaging services. Using real-time communication, they have become a sophisticated service platform for custom development. Frost & Sullivan, a global market research firm focused on growth technologies, has forecast that the global web collaboration market excluding eLearning and distance learning applications will reach $4.5 billion by 2014. The current market is dominated by five key enterprise vendors: Adobe, Cisco, Citrix, IBM, and Microsoft.
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