Delivering Bad News to Clients

Katherine Mikkelson

“We lost the motion for summary judgment.” “The agreement with the service provider fell through.” “The opposing side rejected our offer.” While you may be personally adept at handling losses, communicating the setbacks to your client may be much harder. Delivering bad news is tough. But if you adhere to the following guidelines, you’ll make swallowing a bitter pill a bit easier for everyone.

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