At Your Service? Customer Account Ownership and Its Impact on Non-Competes, Control Determinations for Vicarious Liability, and Franchise Goodwill

The 2010s have been a decade of greatly increased scrutiny regarding the level of control that franchisors exert over their franchisees. While much of that scrutiny has been exerted by parties outside of the franchise relationship, that spotlighthas forced franchisors to examinemore carefully the controls they wield over franchisees.