December 20, 2019 Communications

Increasing Client Satisfaction through the Use of Orienting Communication

By: Kelsy Miller

One of the top complaints that are reported to professional governing boards of lawyers is a lack of communication from their attorney. Communication, or the lack thereof, therefore, is either a huge opportunity or a huge liability. It’s important to develop a strategy around communication to not only guard your practice, but most importantly to provide the best experience for your clients.

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